What are the responsibilities and job description for the Lead Purchaser position at Pella Products of Kansas City?
I. JOB DESCRIPTION
This position is primarily responsible for all the purchasing process for all our Pella Products, our associated trim and other building materials and any other customer delivered product. This position confirms an order is current on payment and then executes the order with Pella Corp or our approved Vendors for the required material. This position also controls the shipping/routing planning for each day’s shipments and coordinates these activities closely with the Operations team. This position will also assume control of Fleet Management for our Pella KC owned vehicles. This position will also be trained in performing service events for customers as needed. This position will resolve customer issues as they arise and source out the root cause of the issue and take steps to eliminate the issue from occurring in the future. Be the champion for the purchasing process, shipping/routing process and Fleet Management process within Pella KC.
II. GENERAL DUTIES
- Problem solving and conflict resolution.
- Operate within company policies and procedures.
- Perform positively within a goal-oriented environment.
- Be responsive and proactive in communication to both internal and external customers.
- Maintain a team attitude.
- Accept personal responsibility for performance.
- Hold everyone accountable to the order fulfillment process.
- Be an advocate of Pella Products of Kansas City, beyond the workplace.
- Professionally and honestly represent products and services without making any false claims or warranties.
- Provide accurate and correct information from Pella KC to consumers regarding pricing, product instructions, contracts, quotations, and reports.
- Communicate with PPKC Salespersons and Trade & Retail Project Coordinators on purchasing requirements and questions.
- Communicate with PPKC Warehouse Team as well as Service, Trade & Retail Project Coordinators on all shipping/routing requirements as per our shipping schedule and any associated questions.
- Communicate with PPKC Executive Leadership and Pella KC employees regarding vehicle assignments, care and maintenance of vehicles and overall organization and upkeep of our PPKC Fleet.
- Communicate with PPKC Service Team to coordinate service events as needed and per our service processes.
- Able to effectively utilize various Pella Corp software programs.
- Communicate with customers in a positive and effective manner, face-to-face, telephone, email, or written correspondence.
- Meet key performance metrics for department and follow proper processes to reach objectives.
- Be responsive, proactive, take ownership in areas of responsibility and work with a sense of urgency in a fast-paced environment.
- Show responsibility for performance; demonstrate ownership for adherence to company policies and processes.
- Provide outstanding customer service.
- Any additional duties that are assigned by management or company officers.
QUALIFICATIONS:
- Problem-Solving & Critical Thinking: Ability to analyze challenges, negotiate effectively, and develop strategic solutions.
- Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to engage effectively with team members, clients, and stakeholders.
- Independent & Team Collaboration: Ability to work autonomously while also thriving in a collaborative, goal-oriented team environment.
- Computer Proficient: Comfortable using computers industry-related software, and productivity tools.
- Strong Attention to Detail: Highly organized with a keen eye for accuracy and quality in work.
- Continuous Learning & Growth Mindset: Enthusiastic about staying current with industry trends, acquiring new skills and adapting to changes.
- Creative & Strategic Thinking: Ability to approach challenges with innovative solutions and fresh perspectives.
PPKC values our team members and offers a total rewards package that supports the health, life, career and retirement of our team members. The available plans and programs include
- Health insurance plan options with low out-of-pocket premiums that include prescriptions, behavioral health, and telemed services.
- Wellness program and fitness device reimbursement with enrollment in a company offered medical plan
- Additional options for dental (including orthodontia) and vision benefits, 100% company paid life insurance and long term disability insurance with option to buy-up additional coverage health savings account, supplemental health protection plans (accident, critical illness, hospital indemnity)
- Employee Assistance Program which offers free counseling, financial wellbeing support, and travel resources.
- 401(k) with company match with access to free financial planning and consulting services
- Paid Time Off and Volunteer Time Off
