Recovery Sales Representative

Company Description

Pella Products of Kansas City is a distributor of Pella® Windows and Doors. They offer a full line of window and door products including vinyl, fiberglass, wood, and wood with aluminum clad. With over 40 years of exclusive service to the Kansas City metro area, Pella Products of Kansas City provides a one-stop shopping experience from product selection to installation and servicing.

Role Description

The Recovery Sales Rep role requires individuals to sell products that are provided by Pella KC and Pella Corporation as allowed by Pella KC. There may be products available from Pella Corp. or other companies that this position will not be able to sell because of management discretion. This position will sell directly to homeowners via Hatchify CRM Dashboard and phone calls.

Job Responsibilities

• Follow up with and interact with previously run sales customers that have not purchased from Pella KC.
• Manage a schedule effectively to ensure customer satisfaction from sale to order verification.
• Work independently throughout the day with customer appointments, research ongoing projects through available tools like company cam, completing necessary administrative tasks and effectively calling upon previously met with customers.
• Act with a strong sense of urgency to close sales – using our proven price negotiation methods.
• Strong organizational skills to ensure all customer opportunities are followed up with as they come in.
• Attend required sales meetings and team conference calls.
• Acquire new customers through self-gen activities to meet growth objectives.
• Solve problems and negotiate conflict.
• Operate within company policies and procedures.
• Perform positively within a goal-oriented environment.
• Be responsive.
• Maintain a team attitude.
• Accept personal responsibility for performance.
• Be an advocate of Pella Products of Kansas City, beyond the workplace.
• Professionally and honestly represent products and services without making any false claims or warranties.
• Provide accurate and correct information from Pella KC to consumers in regard to pricing, product instructions, contracts, quotations, and reports.
• Provide all necessary paperwork and related follow-up information to ensure accurate and orderly installation of products to the customer within the confines of established company production and installation schedules.
• Provide outstanding customer service.
• Any additional duties that are assigned by management or company officers.

PPKC values our team members and offers a total rewards package that supports the health, life, career and retirement of our team members. The available plans and programs include:

• Health insurance plan options with low out-of-pocket premiums that include prescriptions, behavioral health, and telemed services. 
• Wellness program
• Fitness device reimbursement with enrollment in a company offered medical plan
• Dental (including orthodontia)
• Vision benefits
• 100% company paid life insurance and long term disability insurance with option to buy-up additional coverage
• Health savings account
• Supplemental health protection plans (accident, critical illness, hospital indemnity)
• Employee Assistance Program which offers free counseling, financial wellbeing support, and travel resources.
• 401(k) with company match with access to free financial planning and consulting services
• Paid Time Off and Volunteer Time Off
• Employee Discounts on product

Qualifications

• Salesforce Experience 
• Microsoft Excel Knowledge
• Prior collections experience
• Working in the construction sales industry
• Willingness to learn window and door products
• Excellent communication skills
• Ability to work independently and as part of a team