What are the responsibilities and job description for the Customer Service Representative position at Pella Windows and Doors of Northern Indiana?
Are you passionate about helping people and solving problems? Join our team at Pella Windows & Doors of Northern Indiana, where we take pride in delivering top-tier service and quality products that enhance our customers’ homes and lives.
We’re looking for a friendly, organized, and detail-oriented Customer Service Representative to be the first point of contact for our customers. In this role, you’ll handle service inquiries, schedule appointments, and make sure every customer interaction is smooth and satisfying.
What You’ll Do
- Answer inbound calls and provide professional, prompt customer support
- Schedule service appointments based on product, timing, and labor needs
- Accurately diagnose issues and order necessary parts
- Update electronic service records and customer files
- Follow up with customers to ensure service satisfaction
- Support our service technicians with scheduling, communications, and logistics
- Process payments and coordinate non-service product deliveries
What We’re Looking For
- High School Diploma or equivalent
- 0–2 years of customer service or general business experience (construction or product knowledge is a plus!)
- Strong communication skills and a customer-first attitude
- Comfortable using Microsoft Office and eager to learn our internal systems
- Highly organized with attention to detail and follow-through
- Ability to prioritize, multitask, and work well both independently and on a team
Perks of the Job
- Work with a respected, trusted brand in a supportive team environment
- Opportunities for growth and skill development
- Competitive pay and benefits
- A dynamic workday that’s never the same twice
Ready to bring your people skills to a company that values excellence and service?
Apply today and grow with us at Pella Windows & Doors of Northern Indiana!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Elkhart, IN 46516 (Required)
Work Location: In person
Salary : $18 - $22