Project Coordinator/Brand Ambassador

Project Coordinator/Brand Ambassador:

New England Window and Door dba Pella Windows and Doors – Serving Maine and New Hampshire, an innovative, dynamic, growing company is now looking for a Project Coordinator/Brand Ambassador to work out of our Meredith showroom. We need a confident, self-motivated individual who is focused on details and thrives being faced with a challenge. We provide independence and a fun work environment. We look for you to provide a competitive drive, high level of professionalism and an outgoing nature.

We offer:

• Competitive compensation and benefits
• Hourly rate starting at $22/hr. with bonus opportunities
• Quality engineered product solutions that are unmatched in the construction industry
• Excellent training programs and career development opportunities
• Reputation of the Pella Brand
• Full time work schedule
• Monday - Friday

Job Responsibilities:

• Qualify sales leads for all divisions and assist with service requests
• Ensure all sales transactions are completed accurately and in a timely manner
• Secure appointments for sales staff
• Field all calls, greet and assist customers who visit the showroom accordingly
• Maintain a world class image of the showroom by carrying out daily and weekly checklists
• Through training and learning, provide product expertise education to customers
• Assist outside sales representatives with customer service tasks and outbound follow up calls
• Responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner
• Ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which includes post installation and/or service issues
• Work closely with sales & install teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction
• Occasional local travel required

Communication Skills:

· Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals

· Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers

· Must display excellent phone and email etiquette

· Must be able to present appropriate attitude for the situation when interacting with customers or coworkers

Professional Skills:

· Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion

· Attention to detail is required

· Demonstrate organizational skills, prioritize tasks, and meet deadlines

· Must be able to develop trust, respect, and confidence of customers, coworkers, and managers

· Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Qualifications:

• Bachelor’s Degree or Associates Degree from a two-year college or technical school preferred
• Retail, construction industry or 1-2 years in related customer service experience a plus
• Demonstrate a record of success supported by results and achievements
• Computer proficiency and ability to learn industry related software
• Individual’s motor vehicle record must also comply with company requirements

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 – 41 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Compensation Package:

• Bonus opportunities
• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Meredith, NH 03253: Relocate before starting work (Required)

Work Location: In person

Salary : $22