What are the responsibilities and job description for the Project Coordinator position at Pella Windows and Doors?
We are looking for an organized, flexible and fast-paced Project Coordinator to join our highly successful Retail Installation team. This Project Coordinator position is based in our Grand Rapids office and helps coordinate window and door delivery, service, and installations. This position is ideal for a person who thrives on juggling multiple projects and tasks at the same time, feels accomplished when a project comes together, and thrilled even when it doesn't because they get to show off their problem-solving skills.
Project Coordinator Responsibilities and Duties Include:
- Scheduling installations, delivery, service and order verification by coordinating dates & times with Sales Reps, homeowners, and Installers via phone call, text, and email
- Collecting payment from customers
- Ensuring outstanding customer service as the customers’ main Pella contact
- Responding to and resolving customer concerns/complaints
- Confirming that all customer requirements have been met and documented
- Using and training on Pella proprietary software to complete all parts of the job
This Project Coordinator position plays a critical role in our customers’ experience as they go through the window & door purchase and installation process. Your work will make a significant impact!
The most successful Project Coordinator:
- Anticipates issues and resolves them as quickly as possible, even before they may impact the customer;
- Enjoys the puzzle and juggling of moving pieces - That is project coordination!
- Works collaboratively with internal and external partners to find win win solutions
- Balances priorities of the job to find the most effective daily flow of work
- Approaches all customer interactions with confidence, empathy, and swift & thorough correspondence
- Is a team player
Learn more about us!
- Pella By Horne in a word: https://vimeo.com/565640311/d21a394099
- Our Culture: https://vimeo.com/568574292/226fd8e61f
- How We Care: https://vimeo.com/580919912/0e0529bb95
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Experience:
- Project Coordinator: 2 years (Required)
Ability to Commute:
- Grand Rapids, MI 49505 (Required)
Work Location: In person
Salary : $23
