What are the responsibilities and job description for the Front Desk Concierge position at Pelle Medical Spa?
Essential Skills and Abilities:
- Excellent communication skills.
- Good problem-solving and analytical skills.
- Ability to work as a team member.
- Well-organized with attention to detail.
- Ability to manage multiple projects simultaneously.
- Empathetic with patient needs and concerns.
- Ability to work well with providers, anticipating their needs in regard to patient treatment.
- Technology savvy
- Knowledge and articulation in discussing products and procedures
Responsibilities:
Primary Duties
1. Creating a welcoming and courteous atmosphere throughout the patient encounter. Escorts patients to exam rooms in order of appointment times. Obtains short history as required by patient’s chief concern. Obtains information regarding patients skin care regiment. Obtains or updates medication list if necessary. Sets up exam room according to scheduled procedure or anticipate providers. Scribes patient note 2. Reinforce provider therapy regime and enhance patient confidence. Be able to discuss treatment options and provide pricing to patients.
3. Responsible for handing patient instructions if needed on various aspects of skin care to include pre & post care and procedure consents 4. Keeping up to-date on product and service needs to ensure our spa is remaining stocked. Taking inventory and maintenance of the inventory 5. Responsible for assisting patients via phone and / or in person when available as appropriate
6. Turn over exam rooms. Ability to calmly multi-task, as on occasion there are multiple rooms in motion.
7. Answer phones in professional manner
8. Book Appointments in Spa/Medical software package.
9. Manage cash and credit card transactions.
10. Greet patients and check them in and out. Register patients, update rewards program, obtain consents, and checking out with accuracy including follow up appointments.
Job Type: Part time
Benefits:
- Competitive wage
- Employee discount
- Free parking
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 12 per week
Schedule:
- Day shift
- Evening shift
Work Location: In person
Salary : $17 - $20