What are the responsibilities and job description for the Admissions Support Coordinator position at Pellissippi State Community College?
About Us
Pellissippi State Community College is a leading institution in education, dedicated to providing comprehensive support services for non-degree seeking students.
Job Description
This role plays a critical part in ensuring a seamless service experience, promoting student success and supporting institutional goals in recruitment, retention, and graduation.
Key Responsibilities:
- Provide initial customer service contact for Student Services, assisting students/parents with all onboarding/enrollment questions and assessing their needs to provide direct assistance.
- Analyze and troubleshoot individual needs, assisting with online self-service accounts and providing information regarding enrollment and financial aid requirements.
- Collect, scan, download and notate completed financial aid documents via various electronic or non-electronic submission methods.
- Work holistically with each student to create social belonging, build rapport, and establish the Start Strong mentality to increase student success and retention.
Collaboration and Communication:
- Function as a critical link between customers and PSCC by making referrals to student affairs, academic divisions, counselors, advisors, instructional staff, and other PSCC staff members when needed.
- Participate in scheduled phone and chat shifts, monitoring the phone queue during peak times to assist as needed, and respond to Start Strong emails regarding specific financial aid, admissions, records, and cashiering questions.
Training and Development:
- Participate in ongoing training and professional development in admissions, registration, financial aid, student account services, and advising.
- Utilize applicable software programs/websites, such as MyPellissippi, Banner, Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, TNReconnect.gov, etc., to provide guidance to students/parents on navigating these systems and assist with accessing account information.
Requirements and Qualifications:
- Associate's Degree from an accredited institution and 3 years related experience, including financial aid experience; or Bachelor's Degree from an accredited institution and 2 years related experience, including financial aid experience.
- Excellent communication, analytical thinking, and problem-solving skills.
- Ability to work independently, making confident decisions, as well as serving as a team player.
- Demonstrated ability to multi-task, maintain accuracy, see and act on the holistic picture of a student's situation, exercise strong emotional intelligence, and anticipate needs not specifically asked for or sought by a student.
Preferred Qualifications:
- Banner experience.
- Demonstrated strong customer service experience.
Benefits: Pellissippi State Community College offers a competitive benefits package, including insurance options, educational assistance, employee assistance program, retirement options, employee discount program, paid holidays, sick leave bank, longevity pay, and opportunities for professional development.
