What are the responsibilities and job description for the Enrollment Specialist II position at Pellissippi State Community College?
Title: Enrollment Services Specialist II
Pay Rate: $36,270 - $44,390.00/salary. To be considered for the position and in determining pay, all related work experience must be listed on the application.
Pay will be adjusted based on 31 hours per week
Type of Appointment: Regular Part-Time
Department: Enrollment Services
Work Location: 3-on-campus
Position Number: 209100
Required Documents Needed to Upload at Time of Application:
Non-supervisory roles: three (2) current or former supervisors and one professional reference. A current or former co-worker may be used.
Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
A former or current co-worker may be used as a reference.
Job Summary: The purpose of this position to provide comprehensive support in admissions, registration, financial aid, and advising for non-degree seeking students. Responsibilities include application assistance, scheduling appointments, myPellissippi navigation, and processing EVEA documents. Duties involve FAFSA and state applications, verification, document uploads , and status advising. This role also includes advising students on contacting professors and administrators, school policies, and community events. This position ensures a seamless service experience, promoting student success and supporting institutional goals in recruitment, retention, and graduation.
Essential Functions:
55% Serve as the initial customer service contact for Student Services.
Assist students/parents with all onboarding/enrollment questions. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procesdures for all areas of Enrollment Services.
Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (view/change their personal information, apply for financial aid: FAFSA, state aid and scholarship applications, complete needed requirements).
Provide information to students, parents, staff, and general public regarding all enrollment and financial aid questions and/or requirements, including but not limited to MyPellissippi navigation, transcripts, payments, advising, testing, orientation, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal Regulations.
Collect, scan, download and notate completed financial aid documents via various forms of electronic or non-electronic submission.
Work with each student holistically to create social belonging, build rapport and establish the Start Strong mentality to increase student success and retention.
5% Function as a critical link or liason between customers and PSCC by making referrals to student affairs, academic divisions, counselors, advisors, instructional staff and other PSCC staff members when needed.
10% Participate in scheduled phone and chat shifts and monitor phone queue during peak times to assist as needed. Respond to Start Strong emails, including those regarding specific financial aid, admissions, records and cashiering questions.
10% Participate in on-going training/professional development in the following areas; admissions, registration, financial aid, student account services and advising.
10% Utilize applicable software programs/websites such as but not limited to: MyPellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, TNReconnect.gov, etc…and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including, but not limited to: interpreting registration holds, providing prerequisite overrides, uploading secure documents, and clarifying financial aid and admissions requirements.
10% Other duties as assigned to support the Blount Campus and Start Strong Center.
Job Requirements:
Associate’s Degree from an accredited institution and 3 years related experience to include financial aid experience; or, Bachelor’s Degree from an accredited institution and 2 years related experience to include financial aid experience.
Must possess excellent communication, analytical thinking and problem solving skills.
Must be able to work independently, making confident decisions, as well as serving as a team player.
Must be able to engage in the College’s mission and values.
(Part-time work experience is calculated at 50% credit of full-time work experience)
Demonstrated ability to:
Multi-task and maintain accuracy
See and appropriately act on the wholistic picture of a student’s situation
Exercise strong emotional intelligence
Anticipate needs that are not specifically asked for or sought by a student
Preferred Qualifications:
Banner experience.
Demonstrated strong customer service experience.
Physical Demands: This position requires that an employee be able to stand and sit for lengths of 30 minutes or more. Employees must be able to stand up and sit down frequently as they are working with students. Employees should be able to bend, turn and lift up to 15 pounds. During peak times, June, July and August employees may be on their feet for the duration of their shift (7.5 hours) without much time to sit between students.
Hazards: Employees could develop wrist or hand issues from typing and using a computer. Employees could develop some lower back, neck and shoulder pain from constantly standing and sitting. Additionally, employees are standing on concrete a large part of their day so may develop foot, knee or back pain and swelling. Employees are working with large amounts of different people every day so may be at a higher risk of getting the common cold, flu or viruses.
Full-time Employment Benefits:
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.
If you are interested in this position, click on the link to the left to apply.
#mrp
Pay Rate: $36,270 - $44,390.00/salary. To be considered for the position and in determining pay, all related work experience must be listed on the application.
Pay will be adjusted based on 31 hours per week
Type of Appointment: Regular Part-Time
Department: Enrollment Services
Work Location: 3-on-campus
Position Number: 209100
Required Documents Needed to Upload at Time of Application:
- Resume
- Unofficial Transcripts
- Three Professional References (See below)
Non-supervisory roles: three (2) current or former supervisors and one professional reference. A current or former co-worker may be used.
Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
A former or current co-worker may be used as a reference.
Job Summary: The purpose of this position to provide comprehensive support in admissions, registration, financial aid, and advising for non-degree seeking students. Responsibilities include application assistance, scheduling appointments, myPellissippi navigation, and processing EVEA documents. Duties involve FAFSA and state applications, verification, document uploads , and status advising. This role also includes advising students on contacting professors and administrators, school policies, and community events. This position ensures a seamless service experience, promoting student success and supporting institutional goals in recruitment, retention, and graduation.
Essential Functions:
55% Serve as the initial customer service contact for Student Services.
Assist students/parents with all onboarding/enrollment questions. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procesdures for all areas of Enrollment Services.
Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (view/change their personal information, apply for financial aid: FAFSA, state aid and scholarship applications, complete needed requirements).
Provide information to students, parents, staff, and general public regarding all enrollment and financial aid questions and/or requirements, including but not limited to MyPellissippi navigation, transcripts, payments, advising, testing, orientation, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal Regulations.
Collect, scan, download and notate completed financial aid documents via various forms of electronic or non-electronic submission.
Work with each student holistically to create social belonging, build rapport and establish the Start Strong mentality to increase student success and retention.
5% Function as a critical link or liason between customers and PSCC by making referrals to student affairs, academic divisions, counselors, advisors, instructional staff and other PSCC staff members when needed.
10% Participate in scheduled phone and chat shifts and monitor phone queue during peak times to assist as needed. Respond to Start Strong emails, including those regarding specific financial aid, admissions, records and cashiering questions.
10% Participate in on-going training/professional development in the following areas; admissions, registration, financial aid, student account services and advising.
10% Utilize applicable software programs/websites such as but not limited to: MyPellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, TNReconnect.gov, etc…and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including, but not limited to: interpreting registration holds, providing prerequisite overrides, uploading secure documents, and clarifying financial aid and admissions requirements.
10% Other duties as assigned to support the Blount Campus and Start Strong Center.
Job Requirements:
Associate’s Degree from an accredited institution and 3 years related experience to include financial aid experience; or, Bachelor’s Degree from an accredited institution and 2 years related experience to include financial aid experience.
Must possess excellent communication, analytical thinking and problem solving skills.
Must be able to work independently, making confident decisions, as well as serving as a team player.
Must be able to engage in the College’s mission and values.
(Part-time work experience is calculated at 50% credit of full-time work experience)
Demonstrated ability to:
Multi-task and maintain accuracy
See and appropriately act on the wholistic picture of a student’s situation
Exercise strong emotional intelligence
Anticipate needs that are not specifically asked for or sought by a student
Preferred Qualifications:
Banner experience.
Demonstrated strong customer service experience.
Physical Demands: This position requires that an employee be able to stand and sit for lengths of 30 minutes or more. Employees must be able to stand up and sit down frequently as they are working with students. Employees should be able to bend, turn and lift up to 15 pounds. During peak times, June, July and August employees may be on their feet for the duration of their shift (7.5 hours) without much time to sit between students.
Hazards: Employees could develop wrist or hand issues from typing and using a computer. Employees could develop some lower back, neck and shoulder pain from constantly standing and sitting. Additionally, employees are standing on concrete a large part of their day so may develop foot, knee or back pain and swelling. Employees are working with large amounts of different people every day so may be at a higher risk of getting the common cold, flu or viruses.
Full-time Employment Benefits:
- Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan
- Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
- Employee Assistance Program
- Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
- Employee Discount program with over 900 companies
- 13 Paid Holidays/Year Includes paid days off the last week of December
- Sick Leave Bank
- Longevity Pay
- Many opportunities for professional development
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.
If you are interested in this position, click on the link to the left to apply.
#mrp
Salary : $36,270 - $44,390
