What are the responsibilities and job description for the Student Success Advocate position at Pellissippi State Community College?
About the Job:
Pellissippi State Community College is seeking a dedicated Student Success Advocate to join our team. As an Enrollment Services Professional, you will play a vital role in supporting non-degree seeking students navigate our college's admissions, registration, financial aid, and advising processes.
**Responsibilities:**
Pellissippi State Community College is seeking a dedicated Student Success Advocate to join our team. As an Enrollment Services Professional, you will play a vital role in supporting non-degree seeking students navigate our college's admissions, registration, financial aid, and advising processes.
**Responsibilities:**
- Assist students/parents with all onboarding/enrollment questions and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and understand the appropriate forms, processes, and procedures for all areas of Enrollment Services.
- Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with online self-service accounts (view/change their personal information, apply for financial aid: FAFSA, state aid and scholarship applications, complete needed requirements).
- Provide information to students, parents, staff, and general public regarding all enrollment and financial aid questions and/or requirements, including but not limited to MyPellissippi navigation, transcripts, payments, advising, testing, orientation, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and online using extensive knowledge of FERPA, College policy, State, and Federal Regulations.
- Collect, scan, download and note completed financial aid documents via various forms of electronic or non-electronic submission.
- Work with each student holistically to create social belonging, build rapport and establish the Start Strong mentality to increase student success and retention.
