What are the responsibilities and job description for the Customer Office Representative position at Pellman Electric Associates, LLC?
ob Title: Customer Office Representative
Company Name: Pellman Electric Associates, LLC
Salary: $19 - $22 per hour
Industry: Electrical, Fire Alarm and Sprinkler (Residential, Commercial, Industrial, Government or Federal)
Location: Greensburg, PA
Job Overview
Pellman Electric Associates LLC is seeking a highly motivated Customer Office Representative to be the first point of contact for our valued customers. In this role, you will provide excellent service by addressing inquiries, resolving concerns, and assisting with product and service information. You will play a vital role in enhancing customer satisfaction and driving business growth in our electrical, fire alarm, and sprinkler industry across residential, commercial, industrial, and government projects.
This position is perfect for someone with customer service experience who is eager to learn our processes and grow within our company.
Who We Are
Pellman Electric Associates LLC is committed to delivering high-quality electrical, fire alarm, and sprinkler solutions for residential, commercial, industrial, and government clients. As a family-oriented company, we provide exceptional benefits, training opportunities, and a clear path for career advancement, ensuring our employees thrive both personally and professionally.
Key Responsibilities
- Serve as the primary contact for customer inquiries via phone, email, and in person.
- Identify and assess customer needs to provide the best possible service and solutions.
- Handle customer complaints and provide effective resolutions.
- Assist with billing, payments, and financial transactions using QuickBooks.
- Maintain accurate records of customer interactions and service transactions.
- Schedule and coordinate service calls and follow up with technicians and customers.
- Process orders, quotes, and pricing details efficiently.
- Assist in managing social media pages (Facebook, LinkedIn, Instagram, Google) for marketing and outreach.
- Oversee workflow organization, documentation, and filing systems.
- Proactively engage with customers to ensure satisfaction and long-term loyalty.
- Collaborate with internal teams to improve customer service strategies.
What You Bring to the Table
- Proven experience in a customer service or client relations role.
- Strong communication skills - both verbal and written.
- QuickBooks experience is required.
- Tech-savvy with proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask, prioritize, and work independently.
- High school diploma required; a degree in Business Administration or a related field is preferred.
- Strong attention to detail and excellent organizational skills.
- Experience in CRM systems and customer support best practices is a plus.
Perks & Benefits
- Competitive Compensation & Incentives
- 401(k) Retirement Savings Plan (with employer matching)
- Bi-Weekly Pay Cycle & Overtime Potential
- Health & Wellness Perks
- Medical, Dental, and Vision Insurance
- Work-Life Balance
- Paid Time Off (Vacation, Sick Days, Holidays)
- Paid Parental Leave (Maternity & Paternity Leave)
- Volunteer Time Off (VTO)
- Unique & Additional Perks
- Company Events (BBQs, holiday parties, fishing trips, concerts, ball games, etc.)
- Uniform
Work Schedule
- Full-time, Monday - Friday, 8:00 a.m. - 4:30 p.m.
- Office-based position Greensburg, PA
Join Our Team If you are a customer-focused professional looking for a stable career with growth opportunities, Pellman Electric Associates LLC is the place for you. Apply today and become part of a family-oriented team that values dedication, performance, and exceptional service. Equal Opportunity Employer Pellman Electric Associates LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, sexual orientation, or background.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Ability to Commute:
- Greensburg, PA 15601 (Preferred)
Ability to Relocate:
- Greensburg, PA 15601: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $22
