What are the responsibilities and job description for the Associate, Studio Experience Job at Peloton Interactive in New York position at Peloton Interactive?
ABOUT THE ROLE
Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events, and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast-paced environment, is organized, a self-starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.
YOUR DAILY IMPACT AT PELOTON
- Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio.
- Appropriately address member feedback and queries in person or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism.
- Effectively book, cancel, and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related issues.
- Perform check-in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers, and terms and conditions.
- Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists.
- Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation.
- Provide studio tours to members participating in live class experiences.
- Create and prepare swag bags and assist with surprise & delight moments.
- Assist in post-class meet & greets; taking, uploading, and sending photos to guests and members.
- Celebrate member moments such as birthdays or milestones.
- Become proficient in all systems across our reservation system, email provider, SMS, G-suite, and Slack.
- Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
- Work cohesively with other studio departments to ensure a streamlined production experience.
- Maintain product knowledge and keep updated about the brand.
- Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group, and corporate bookings.
YOU BRING TO PELOTON
COMPENSATION AND BENEFITS
The actual rate of pay offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including :
ABOUT PELOTON :
Peloton (NASDAQ : PTON) provides Members with expert instruction, and world-class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership / union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.
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