Senior Director, Global Head of Workplace Experience

THE ROLE

As a member of the People leadership team and reporting to the Vice President, People and Places, the Senior Director, Global Head of Workplace Experience, will define the way we engage with our team members at scale, elevate our team member experience strategies, and lead with purpose. 

This role will drive transformational change in how we engage our hybrid and remote team members around the world, while championing innovations that enrich Peloton’s end-to-end team member experience to reinforce our people-centered culture. The incumbent will be tasked with enhancing business performance, contributing to retention, and maintaining the structure and fabric of the workplace, ensuring they meet the highest standards of safety and security while delivering a comprehensive and engaging workplace experience. This is accomplished by leading the team responsible for providing workplace support while infusing innovation, technology, and creating experiences to foster an environment of excellence and inclusivity. 

YOUR DAILY IMPACT AT PELOTON

• Provide oversight of the daily operations of Peloton work locations which range from delivering a white glove guest experience, organizing team member events, coordinating office moves, providing a welcoming new hire experience and responding to a variety of team member requests


• Drive innovation through strong internal and external partnerships, development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to department goals


• Lead, recruit and manage a globally distributed team by establishing clear goals and objectives that are aligned with company expectations and the department’s vision.


• Maintain and influence effective relationships with senior business leaders and cross functional teams that effectively balance the needs of the workplace experience team, each location, and the business


• Develop and successfully implement an overall plan designed to operate each location at peak efficiency without sacrificing quality and ensuring compliance to governing regulations


• Identify, track and trend relevant metrics to improve team member experience, engagement and efficiency


• Coordinate with cross-functional partners such as Environment Health & Safety, People, Information Technology, Operations, and Marketing on facilities-related activities that have interdependencies on employee attraction, creativity, productivity, and retention


• Conduct ongoing analysis of current state, future needs and facilitate SLAs on design, investments and implementation plan


• In partnership with the Finance team, develop and implement portfolio financial plans/budgets and specific goals for sustainable services and program delivery


• Champion a team environment that promotes and supports diversity, equity, inclusion, and innovation

YOU BRING TO PELOTON

• 12 years of corporate workplace and employee engagement experience with 8 years of experience in leadership roles a plus


• Experience with complex operational, process, and workplace improvement projects with a proven ability to translate strategy into action that drives clear and measurable outcomes


• Excellent decision quality, understanding how decisions have an impact across teams, work locations, and global objectives.


• Ability to lead and influence in a highly matrixed organization, with excellent relationship management skills


• Persuasive, credible, and timely communicator who earns the trust of colleagues and senior leadership including C-suite.


• Financial and analytical acumen, able to make reasoned, calculated decisions based on data, critical thinking and pattern recognition


• Strong analytical, conceptual thinking, strategic planning, and execution skills.


• Strong communication, organizational, project management, analytical, critical thinking, and team building skills.

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including{{:}}
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k, tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave 
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
- Pet insurance and so much more!
 Base Salary Range$287,000 USD—$373,100 USD

 

ABOUT PELOTON{{:}}

Peloton (NASDAQ{{:}} PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email{{:}} applicantaccommodations@onepeloton.com

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.