What are the responsibilities and job description for the Business Manager position at PEM Residential?
Job Description
Job Description
About Company :
Joining PEM means becoming part of a dynamic team that sets the benchmark for excellence in property management. Whether you’re looking to grow in your career or contribute to thriving communities, PEM offers opportunities to work alongside industry leaders committed to service and success. Our supportive environment encourages professional development and rewards dedication, ensuring every team member plays a vital role in our continued success. If you’re passionate about making a difference and delivering exceptional service, PEM is the place to build a rewarding career in property management.
About the Role :
The Business Manager supports the Property Manager in overseeing essential aspects of property management, including move-ins, move-outs, lease renewals, marketing, resident retention, and financial reporting. This position plays a critical role in maintaining smooth day-to-day operations and ensuring compliance with company policies and local regulations. The Business Manager acts as a point of contact for residents, addressing concerns and ensuring satisfaction, while also assisting in managing financial performance through rent collection and budget oversight. In the absence of the Property Manager, the Business Manager may assume supervisory responsibilities for on-site staff.
Qualifications :
- Excellent leadership and decision-making skills
- Exceptional communication and interpersonal abilities
- Experience in property management or a similar administrative role is preferred.
- Familiarity with managing lease renewals, resident retention programs, rent collection, and financial reporting.
- Additional certifications in property management, business administration, or related fields are a plus.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) for reporting, correspondence, and data management.
- Strong working knowledge of Yardi or similar property management software for tracking resident information, managing leases, and processing work orders.
- Basic understanding of Generally Accepted Accounting Principles (GAAP), particularly regarding rent collection, security deposits, and financial reporting.
- Experience in handling property budgets and maintaining low delinquency rates.
- Strong understanding of Fair Housing laws and local, state, and federal regulations governing property management.
- Ability to ensure property compliance with legal standards and company policies.
- Excellent communication skills, both verbal and written, for interacting with residents, property staff, and management.
- Ability to resolve resident concerns and manage customer relations effectively.
- High School Diploma required.
Skills :
In this role, you will utilize your strong leadership and decision-making skills to drive the growth and profitability of our organization. Your excellent communication and interpersonal abilities will be essential in building and maintaining strong relationships with clients, partners, and stakeholders. Additionally, your knowledge of business principles, market dynamics, and financial management will enable you to make informed decisions and identify new business opportunities. Proficiency in strategic planning and the ability to analyze market trends will be crucial in developing and executing effective strategies. Finally, your understanding of real estate laws, regulations, and practices will ensure compliance and mitigate risks in our operations.
