What are the responsibilities and job description for the Lease Consultant position at PEM Residential?

Job Description

About Company :

Joining PEM means becoming part of a dynamic team that sets the benchmark for excellence in property management. Whether you’re looking to grow in your career or contribute to thriving communities, PEM offers opportunities to work alongside industry leaders committed to service and success. Our supportive environment encourages professional development and rewards dedication, ensuring every team member plays a vital role in our continued success. If you’re passionate about making a difference and delivering exceptional service, PEM is the place to build a rewarding career in property management.

About the Role :

The Leasing Consultant plays a vital role in the leasing and management of apartment homes. They are responsible for attracting and securing prospective tenants, guiding them through the leasing process, and ensuring resident satisfaction. Key duties include marketing available units, conducting tours, properly following up with prospects and tenants, preparing lease agreements, and supporting resident retention efforts. The Leasing Consultant is also a crucial point of contact for current residents, addressing concerns and ensuring a high level of customer service to foster positive tenant relationships and encourage lease renewals.

Qualifications :

Prior experience in sales or real estate is beneficial, though not required.
Experience in handling customer relation sales and working in a high-paced, multitasking environment.
Strong sales skills, with the ability to assess prospective tenants’ needs and recommend suitable apartment options.
Excellent customer service and communication skills to address resident inquiries and resolve concerns professionally.
Additional coursework or certifications in property management or sales is a plus.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for managing reports and communication.
Familiarity with Yardi or similar property management software for tracking leases, resident information, and financial data.
Understanding of Yieldstar is a plus.
Basic knowledge of Fair Housing laws and willingness to complete necessary training to ensure compliance with all regulations related to leasing and property management.
High School Diploma required.

Responsibilities :

Fair Housing :

Ensure compliance with Fair Housing laws and complete all required training, including the full curriculum provided (as detailed in the Training Guide).

Sales :

Build strong relationships by identifying the needs of prospective residents and matching them with the right apartment.

Stay knowledgeable about available units and communicate applicant preferences to management.

Schedule appointments, follow up on leads through Yardi daily.

Stay current with pricing using Yieldstar, ensuring updated rate ranges are communicated effectively.

Proven ability to assist with lease renewals and maintain strong resident relationships to encourage retention.

Utilize social media platforms and Canva to design and execute engaging marketing and communication campaigns.

Resident Relations :

Address residents’ concerns with professionalism and a positive, friendly demeanor.

Deliver exceptional customer service with a focus on resident satisfaction and retention.

Handle multiple tasks efficiently, ensuring that lease documents are prepared and renewed with attention to detail.

Lease Renewal Assistance :

Strong understanding of lease renewal processes, including preparing renewal agreements, negotiating terms, tracking, and coordinating with residents to ensure timely renewals.

Ability to identify at-risk residents and proactively engage them to encourage lease renewals and retain long-term tenants.

Experience in organizing resident retention programs, such as renewal events or special offers to boost renewal rates.

Organizational Skills :

Strong organizational skills to manage multiple tasks, including scheduling tours, following up with leads, and maintaining accurate records of lease agreements and resident information.

Ability to efficiently prioritize tasks related to leasing, renewals, and resident requests, ensuring timely completion of responsibilities.

Additional Duties :

Perform other related duties as assigned.

Driving continuous improvement through enhanced standardization of processes and practices

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