What are the responsibilities and job description for the Service Supervisor position at PEM Residential?
About Company:
Joining PEM means becoming part of a dynamic team that sets the benchmark for excellence in property management. Whether you’re looking to grow in your career or contribute to thriving communities, PEM offers opportunities to work alongside industry leaders committed to service and success. Our supportive environment encourages professional development and rewards dedication, ensuring every team member plays a vital role in our continued success. If you’re passionate about making a difference and delivering exceptional service, PEM is the place to build a rewarding career in property management.
About the Role:
As a Service Supervisor in our Real Estate and Rental and Leasing industry, you will be responsible for overseeing the daily operations of our service team at Bellary Flats, SC. Your main objective will be to ensure that our clients receive top-notch service and that their needs are met in a timely and efficient manner. You will be the go-to person for any service-related issues and will work closely with the management team to ensure that our service standards are met.
Minimum Qualifications:
- High school diploma or equivalent
- 2 years of experience in a supervisory role
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Preferred Qualifications:
- Experience in the Rental and Leasing industry
- Knowledge of property management software
- Bilingual in English and Spanish
Responsibilities:
- Supervise and manage the daily operations of the service team
- Ensure that all service requests are handled in a timely and efficient manner
- Maintain a high level of customer satisfaction by addressing any concerns or issues promptly
- Train and develop the service team to ensure that they have the necessary skills to perform their duties effectively
- Collaborate with the management team to develop and implement service standards and procedures
Skills:
In this role, you will utilize your strong communication and interpersonal skills to effectively manage and train the service team. Your problem-solving and decision-making abilities will be put to the test as you handle any service-related issues that may arise. Additionally, your ability to work in a fast-paced environment and handle multiple tasks simultaneously will be crucial to your success. Knowledge of property management software and being bilingual in English and Spanish are preferred qualifications that will be beneficial in this role.
