What are the responsibilities and job description for the Service Supervisor position at PEM Residential?
About Company:
Joining PEM means becoming part of a dynamic team that sets the benchmark for excellence in property management. Whether you’re looking to grow in your career or contribute to thriving communities, PEM offers opportunities to work alongside industry leaders committed to service and success. Our supportive environment encourages professional development and rewards dedication, ensuring every team member plays a vital role in our continued success. If you’re passionate about making a difference and delivering exceptional service, PEM is the place to build a rewarding career in property management.
About the Role:
The Service Supervisor plays a crucial role in ensuring the smooth operation of our real estate and rental services in Spring Creek, FL. This position is responsible for overseeing daily service activities, managing a team of service staff, and ensuring that all customer interactions meet our high standards of quality and satisfaction. The Service Supervisor will implement best practices in service delivery, address any operational challenges, and foster a positive work environment. By effectively coordinating resources and staff, the Service Supervisor will contribute to the overall success and reputation of our organization. Ultimately, this role is pivotal in enhancing customer experiences and driving business growth through exceptional service management.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a supervisory role within the real estate or rental industry.
- Strong understanding of customer service principles and practices.
- Experience with property management software and tools.
Responsibilities:
- Supervise and coordinate daily service operations to ensure efficiency and effectiveness.
- Lead, train, and mentor service staff to enhance their skills and performance.
- Monitor customer feedback and service quality, implementing improvements as necessary.
- Manage scheduling and resource allocation to meet service demands.
- Collaborate with other departments to ensure seamless service delivery and address any issues.
Skills:
The required skills for this role include strong leadership and communication abilities, which are essential for guiding the service team and ensuring clear interactions with customers. Problem-solving skills are utilized daily to address operational challenges and enhance service delivery. Time management skills are crucial for effectively scheduling staff and resources to meet customer needs. Preferred skills, such as proficiency in property management software, will aid in streamlining operations and improving efficiency. Overall, a combination of these skills will enable the Service Supervisor to foster a productive work environment and deliver exceptional service.
