$64,480 - $110,000/YR PETROLEUM COMPANY INSIDE SALES/CSR REPRESENTATIVE

Pemex North America, the 6th largest refinery in the world, is seeking to hire a customer-oriented Sales Representative to increase sales and lead our team of Sales Representatives. The Sales Representative’s responsibilities include setting up a sales pipeline to determine the effectiveness of personal sales strategies, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers. You should also be able to identify unmet customer needs and recommend improvements to the product line accordingly.

To be successful as a Sales Representative, you should be target-driven and adept at persuading customers to make purchases. Ultimately, a top-performing Sales Representative should be able to communicate effectively with customers and sales employees as well as demonstrate exceptional organizational, problem-solving, and customer service skills.

Inside Sales and Customer Service Representative Responsibilities:

• Providing support to less experienced Sales Representatives as needed.
• Identifying potential customers through networking initiatives, cold-calling, and email communications.
• Preparing and delivering sales presentations to potential and existing customers.
• Preparing regular sales reports as well as sales territory plans.
• Researching competitors’ products, pricing, and product success to determine customer preferences.
• Developing innovative sales strategies to achieve sales goals.
• Promptly submitting customers' purchase orders to the relevant department for processing.
• Resolving customer complaints in a timely and professional manner to maintain customer loyalty.
• Expanding industry knowledge by attending educational workshops and reading professional publications.
• Manage incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Inside Sales and Customer Service Representative Requirements:

• Proven sales experience.
• Proven track record of achieving sales quotas.
• Proficiency in all Microsoft Office applications.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree or higher

Job Type: Full-time

Pay: $40,000.00 - $250,000.00 per year

Experience:

• Sales: 5 - 10 years (Preferred)

Job Type: Full-time

Pay: $60,400.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
We have a cleaning crew that comes in daily to clean and disinfect the entire office including all work desks, phones, computers, doors, door handles, etc.

Ability to commute/relocate:

• Beverly Hills, CA 90212: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How might your experience as a sales representative distinguish you from other candidates who applied to this position?
• What are some steps you use to make a sale? How do you approach customers to close a deal?
• If the company's sales are declining, what are some steps you would take to fix the problem?
• In your previous sales experience, how did you connect with customers? Were you able to create loyal customers?
• What type of work environment do you thrive in? Do you enjoy working in a fast-paced environment?
• What do you like about sales?
• What do you think your career will look like in 10 years?
• How do you deal with a full day of rejections?
• What type of work environment do you thrive in?
• Are you currently reading any blogs or books related to work?
• Have you ever had a sales slump? How did you get out of it?

Education:

• High school or equivalent (Required)

Experience:

• B2B sales: 5 years (Preferred)

Work Location: One location

Salary : $60,400 - $110,000