What are the responsibilities and job description for the Branch Supervisor position at PEN AIR CREDIT UNION?

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida.

Careers

Do you have a passion for helping others? Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Join the team. You’ll fit right in.

Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?

The PenAir difference.

Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities :

Up to $15K available for continuing education
Student Loan Paydown
Adoption Assistance Reimbursement
Wellness Programs
Gym membership reimbursement
Formal Career Development Resources
Financial Wellness Resources
Purchase assistance with computers and fitness equipment.

Benefits Package Highlights :

Generous PTO Plan—20 days for new hires

Paid Maternal & Parental Leave

Competitive Retirement Plan

Competitive medical, dental & vision plans

Company paid Telehealth services.

Company paid Short Term Disability

And more……….!

The starting salary for this role is $52,500 to $55,800.

About the Branch Supervisor role :

Manages the daily operations of a branch efficiently in partnership with a Branch Manager. Ensures that branch staff is enhancing the lives of new, potential, and existing members and maintaining operational consistency.

Major Duties and Responsibilities :

Develops a highly engaged team who lives our core values and are accountable for the delivery of exceptional member service by coaching, training, and delivering ongoing feedback. Promotes our sales and service culture to ensure the team is enhancing members’ lives by uncovering needs and recommending solutions to improve their financial well-being through demonstration and promotion of technology, products, and services. Creates a cohesive team, fostering positive open communication and teamwork at all times. Emphasizes member service regularly through daily tasks, staff meetings, and training sessions.

Provides on-going feedback on employee performance to the Branch Manager. Keeps manager up to date of needs and or issues that may arise. Identifies performance problems and partners with their manager to formulate and implement corrective action as needed.

Responsible for maintaining and sharing a high-level of knowledge of financial products and services with the understanding of their features and benefits as well as their processes, guidelines, and procedures. Ensures compliance with regulations, operational policies and procedures are implemented, followed and prudent judgment is being utilized. Responsible for oversight of audit and review of branch operations.

Assists members with more complex member service issues and with any sensitive or difficult issues. Resolves member issues following procedures and processes in place but will use initiative and judgment in the absence of specific direction from management. Provides transactional and platform support to all areas of the branch as needed.

Maintain professional, respectful, persuasive communication and a courteous attitude when working with internal and external members.

Performs other job-related duties as assigned.

Minimum Qualifications :

Three years to five years of similar or related experience, including educational / preparatory experience.

1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and / or highly confidential nature. Communications may involve motivating, influencing, educating and / or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

PI263798649

Salary : $52,500 - $55,800

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What are the responsibilities and job description for the Branch Supervisor position at PEN AIR CREDIT UNION?

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