What are the responsibilities and job description for the Consumer Loan Servicing Manager position at PEN AIR CREDIT UNION?
Company Description
Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.
PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida.
Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.
Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?
The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.
Holistic Amenities:
- Up to $15K available for continuing education
- Student Loan Paydown
- Adoption Assistance Reimbursement
- Wellness Programs
- Gym membership reimbursement
- Formal Career Development Resources
- Financial Wellness Resources
- Purchase assistance with computers and fitness equipment.
Benefits Package Highlights:
- Generous PTO Plan—20 days for new hires
- Paid Maternal & Parental Leave
- Competitive Retirement Plan
- Competitive medical, dental & vision plans
- Company paid Telehealth services.
- Company paid Short Term Disability
- And more……….!
The starting salary for this role starts at $72,900-$82,100 per year.
About the role:
Responsible for leading a team of Consumer Loan Servicing Specialists and managing the day-to-day operations of the Consumer Loan Servicing department. Dedicated to the servicing of all loans in the consumer loan portfolio, including direct and indirect vehicle loans, personal loans, and credit cards. Additionally, oversees the administration of all loan systems in the Consumer Lending department, including the Consumer Loan Origination System.
Participates in strategic management and planning initiatives to support the credit union’s growth objectives. Reviews all relevant data to ensure consumer loan servicing processes operate efficiently while meeting all compliance requirements. Identifies opportunities to improve productivity, enhance loan systems, and foster employee development.
Minimum Qualifications:
- Experience: Three years to five years of similar or related experience.
- Education/Certifications/Licenses: A bachelor's degree, or equivalent work experience.
- Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization. Courtesy, tact, and diplomacy are essential elements of the job. Must have strong verbal and written communication skills.
- Other Skills: Must have the ability to critically think through potential solutions and have thorough knowledge of consumer lending practices, procedures, services. Strong leadership, attention to detail, time management, and able to apply good judgment and discretion are also required.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Salary : $72,900 - $82,100
