What are the responsibilities and job description for the Network Field Technician position at Pencor Services?
Company: PenTeleData
Shift: Monday, Wednesday and Friday 8AM-5PM: Tuesday and Thursday, 12AM-8AM (on call during off hours on a rotating basis)
Pencor and its subsidiaries are Equal Opportunity Employers
A Network Field Technician is need to install, modify and maintain core and node equipment, as well as, equipment purchased by customers for access to PTD's high-speed network.
PenTeleData’s network spans more than half the state of Pennsylvania, plus locations in Virginia, New York and New Jersey. Travel to these various points of presence will occur on an as needed basis via a company provided vehicle.
Training and tools will be provided. Once training is complete, the successful candidate will be assigned to the rotating on call schedule. Field Technicians work closely with various departments and interface with Telco’s and other third parties.
General Responsibilities Include:
- Responding to core and customer issues in a timely fashion as instructed
- Providing a high level of technical understanding for PenTeleData’s core and customer networks
- Installing Cable and Equipment as required within our core and customer locations
- Mentoring other employees as required
- Interacting with Telco's and other third parties as needed to resolve installation/repair problems
- Effectively communicating with customers and other parties as needed for the resolution of customer or network problems
- Returning defective equipment promptly for testing and repair
- Effectively using a laptop and other test equipment for testing customer connections and repairing customer / network services
- Traveling to various locations within our companies footprint as needed
- Other duties as needed
Qualifications:
- 2-4 Years Electrical Engineering, Computer Science or Telecommunications Degree or Electronic / Electrical Trade School OR 2 years’ experience working within the Electronics, Computer or Telecommunications Industry
- LAN / WAN Experience
- Experience and Knowledge of Cisco Products
- Comprehensive understanding of TCP / IP
- Understanding the technology behind routers, hubs, switches, transceivers and NIDS
- Technical Understanding of Electronica / Electric; basic understanding of 48v DC
- Knowledge of Data Transmission Technology - Fiber Optics, Ethernet, telephony and fiber networks
- Established Residency in Pennsylvania
- Valid PA Driver’s License and good driving record
- Exceptional Customer Service Skills
- Exceptional Communications Skills – oral and written
- Excellent Troubleshooting Skills
- Ability to work varied hours
- Ability to be on call during off hours on a rotating basis
- Ability to work nightshift on Tuesdays and Thursdays
- Ability to work overtime as required
- Ability to use small hand tools
- Ability to lift and carry up to at least 50lbs
- Ability to travel within our company footprint as needed
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