What are the responsibilities and job description for the Professional Services Engagement Manager position at Pendo.io?
Team Description
The Professional Services team’s mission is to accelerate the time to value for our Pendo users. We are a team of creative individuals that have a passion for delivering value for our customers, while sharing best practices along the way. Our goal is to exceed our customers’ expectations in every engagement.
Role Responsibilities
- Manage overall project lifecycle, including project schedule deliverables, timelines, and aligned outcomes.
- Build relationships and champions with the customer, manage key stakeholders, and develop risk management and mitigation strategies.
- Oversee value-based delivery methodology.
- Identify upselling and expansion opportunities.
- Internally coordinate between sales, engineering, product, leadership, and support to identify and resolve customer issues.
- Guide customers in developing comprehensive Pendo programs, from strategic planning through scaled implementations.
- Coach the customer on what works best to drive adoption and maximize ROI.
Minimum Qualifications
Preferred Qualifications
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