Senior Manager, IT Management & Controls

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Senior Manager, IT Management & Controls at our Tysons, Virginia location.  The primary purpose of this position is to partner with management to drive solutions that comply with Federal regulations and the risk management framework and operational effectiveness strategy of PenFed Credit Union. This position will be supporting information technology and business “First line of Defense” (FLOD) and will act as a subject matter expert collaborating across Information Technology and business lines including Compliance, Enterprise Risk Management, and Legal to identify, build and strengthen risk management and effective controls. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Monitor adherence to internal policy and procedure and regulations including Federal and State as well as National Credit Union Administration and Consumer Financial Protection Bureau requirements.
• Serves as a subject matter expert for Issues Management. Collaborates with IT, business areas and Three Lines of Defense with identifying issues, developing action plans, and executing action plans from issues that are identified by management and/or internal or external audits.
• Acts as an advisor and SME to senior stakeholders and other team members.
• Engage with application owners and management to provide internal and external audit support. Work with all lines of defense to implement, monitor, and report on action plan development related to findings.
• Provide system and operations recommendations related primarily to IT controls but can also contribute to recommendations for business controls to promote continuous improvement of audit and compliance posture within the organization.
• Engage with Information Technology, Compliance, Enterprise Risk, Legal, and other departments within the credit union to meet strategic goals.
• Provide support for IT and Business Operations-related policies and procedures and assist with change management processes to keep policies and procedures current.
• Monitor quality of IT and business areas through vendors, quality assurance routines and control reporting to identify risk trends and opportunities.
• Maintain expert knowledge of financial services industry including member service, loan and deposit products, digital services, and collections, and recommends changes to benefit the credit union, members, and staff.
• Identifies and manages existing and emerging risks that arise in operations.
• Identify, measure, monitor, and control risk associated IT and business activities.
• Monitor and tracking business process controls for mitigation of risks outside of risk appetite for the business.
• Actively engage in continual departmental process improvement.
• Assist with Operations Risk, Control Self-Assessments, process inventory, and process mapping.
• Train and mentor existing and new employees/contractors on quality controls and developing a quality driven culture.

Equivalent combination of education and experience is considered.

• Bachelor’s degree or five (5) years of Technology Risk Management experience in a financial services environment.
• Strong technical acumen. Software development background is preferred.
• Understanding of the Software Development Lifecycle is a must.
• Knowledge of emerging technologies such as Cloud, AI/Machine Learning,
• Experience understanding business process, risk, and controls documentation.
• Familiarity with Federal regulations including but not limited to Reg CC, DD, E and Z, BSA, CIP and UDAAP is preferred.
• Excellent communication, facilitation, and organizational skills with the ability to handle multiple assignments effectively.
• Organizational awareness with the ability to influence stakeholders to achieve results.

Supervisory Responsibility

This position will not supervise employees

Licenses and Certifications

CRISC, CISA preferred
 

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
 
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
 
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
 
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

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