What are the responsibilities and job description for the Receptionist/Administrative Assistant position at Penfield Psychiatry?
Job Duties:
- Welcomes and greets all patients and visitors, in person or over the phones.
- Answers the phone while maintaining a polite, consistent phone manner using proper etiquette.
- Responsible for keeping the reception area clean and organized.
- Register new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.
- Facilitate patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Respond to patients', prospective patients, and visitor inquiries in a courteous manner.
- Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protect patient confidentiality.
- Assist in medical billing.
Education:
Education: High school diploma or graduation equivalency degree (GED). Knowledge of clinical procedures usually obtained from a certificate or Associates degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology. Knowledge of office procedures usually obtained from a certificate or Associates degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills.
Experience/Skills:
Experience: Entry level, previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.
Skills: Telephone etiquette, customer service, basic word and billing programs, time management, multi-tasking, organization, scheduling
Other:
Candidate must have no prior criminal record and must agree to a background check
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
- Computer Skills: 2 years (Preferred)
Work Location: Multiple Locations
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Psychiatry
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18 - $20
