Front Desk Agent

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

• Perform all check-in and check-out tasks
• Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
• Manage reservations, including booking, modifying, and canceling as needed.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Process payments and maintain accurate records of transactions.
• Address guest complaints or concerns promptly and effectively to ensure satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Maintain the front desk area in a clean and organized manner.
• Utilize phone systems to manage incoming calls efficiently.

Skills

• Strong customer service skills with a focus on guest relations.
• reservations software, like RoomMaster and Keysystem
• Proficiency in phone systems and hotel management software.
• Experience in hospitality management or related fields is preferred.
• Ability to communicate effectively with guests from diverse backgrounds; multilingual skills are a plus.
• Knowledge of night audit procedures is beneficial but not mandatory.
• Excellent organizational skills with attention to detail.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Requirements - Hotel Front Desk Agent / Receptionist

• Candidates need to be fluent in English - Bilingual Spanish or Portuguese preferred.
• At least 1 year of prior experience as a front desk agent, receptionist, concierge or night auditor experience is required
• Flexible schedule is required, weekends and holidays included.
• Must have computer skills.

Join our team as a Front Desk Agent where you can make a difference in the guest experience while growing your career in the hospitality industry!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Experience:

• Front desk: 1 year (Required)

Language:

• Spanish (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: In person

Salary : $16 - $18