What are the responsibilities and job description for the Care Coordinator position at Peninsula Community Health Services (Washington)?
Job Code:2025-10-14-001 Location:Flexible Department:Medical Full Time/Part TimeRegular Full Time
Job Responsibilities
The Care Coordinator plays a critical role in supporting patients by navigating healthcare systems, coordinating care, and linking them to community resources to promote better health outcomes. They assist with enrollment, eligibility, patient engagement, and social service referrals while ensuring patients receive appropriate follow-up care. This role requires working across all locations, including, but not limited to, clinic sites, carceral settings, the emergency room, community co-locations (e.g. Salvation Army, Kitsap Rescue Mission, school-based sites, and any other PCHS-assigned location.
Essential Duties And Responsibilities
This position has no direct reports.
Qualifications
PCHS offers a wide variety of benefits through a customizable cafeteria plan. In addition to receiving employer-paid basic life and long-term disability insurance, eligible employees can choose between several employer-subsidized health insurance plans and YMCA and Costco memberships. PCHS also offers a 403(b)-retirement plan, pet insurance, and legal and long-term care plans, among others.
For pay equity purposes, PCHS calculates salaries based on a wage scale that incorporates a standardized approach to compensation. Accordingly, PCHS does not engage in salary negotiations for non-provider staff.
Range: $16.66 - $19.01/hour DOE
Skills
Must have excellent communication skills. Ability to work independently and as part of a team; to receive and respond well to feedback. Possess strong interpersonal and problem-solving skills; time-management and organizational skills, including being punctual, responsive, and efficient. Perform job with professionalism and good judgment.
Work Environment and Physical Demands
With multiple locations and settings, PCHS' work environment and physical demands vary greatly depending on the employee's role. Essential job functions include the following: The employee is required to talk, hear, see, smell, sit and stand. The employee is frequently required to move around the facility; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Employees may be exposed to mechanical parts and moderate noise levels. Reasonable accommodations may be available to individuals with disabilities to perform their essential job functions.
Equal Opportunity
Peninsula Community Health Services is an equal opportunity/Affirmative Action employer and does not exclude persons from employment or application for employment from receipt of or participation in programs, activities, services on the grounds of race, color, sex, national origin, age, military status, marital status, religion, the presence of a physical, mental, or sensory disability, sexual orientation, gender identity, genetic information, victim of domestic violence, sexual assault or stalking, or any other characteristic protected by federal, state or local law.
Vaccination
PCHS requires that all employees provide proof of specific vaccinations. All offers are contingent, and your vaccination status will be verified during onboarding.
Make a Difference with PCHS
Join Peninsula Community Health Services (PCHS) in making a difference in people's lives and the surrounding community every day. PCHS exemplifies a culture of community service that is Patient Driven, Empathetic, and Staff Empowered. We are, a Federally Qualified Health Center supporting access to healthcare services (medical, dental, pharmacy, behavioral health) for Kitsap County, Mason County, and Rural Pierce County.
Our Mission
PCHS exemplifies a culture of community service. Our patients come from all walks of life. PCHS services are available to our patients without regard for ability to pay.
Our Vision
PCHS strives to eliminate healthcare disparities in our community. We have medical and dental clinics located throughout Kitsap and Mason and rural Pierce County and a dedicated team working together to create a care plan that's right for you. We also bring that care directly to our patients who can't easily make it into our traditional clinics through our mobile clinics, school-based health centers, and by partnering with our community service agencies to deliver care on their premises.
Our Guiding Principle
Here at PCHS, our guiding principle is to see and value every person. We believe all patients have the right to be treated with respect and dignity with an acknowledgment that this includes their cultural, social, spiritual, and personal values and beliefs.
Our Core Values
Every member of PCHS stands by our Core Values: Patient driven. Empathetic. Staff Empowered.
We are an employer of choice because we offer
Job Responsibilities
The Care Coordinator plays a critical role in supporting patients by navigating healthcare systems, coordinating care, and linking them to community resources to promote better health outcomes. They assist with enrollment, eligibility, patient engagement, and social service referrals while ensuring patients receive appropriate follow-up care. This role requires working across all locations, including, but not limited to, clinic sites, carceral settings, the emergency room, community co-locations (e.g. Salvation Army, Kitsap Rescue Mission, school-based sites, and any other PCHS-assigned location.
Essential Duties And Responsibilities
- Act as a liaison between patients, caregivers, providers, and community resources to ensure access to clinical services (e.g. Medical, Behavioral Health, Dental and Pharmacy)
- Help patients connect with transportation resources and connect and provide transportation services
- Act as a liaison between patients, caregivers, providers, and community resources to ensure access to social services (e.g. housing, food assistance, and employment)
- Maintain knowledge of community resources appropriate to patients' needs
- Provide care coordination and ongoing follow-up to patients, assisting with transitions of care between hospital, community, and outpatient settings
- Support insurance navigation, including Medicare and Medicaid enrollment, and assist patients aging out of parent coverage.
- Report performance measures (e.g. patients served, interventions provided, resource connections offered, transportations provided)
- Familiar with using electronic health record (Ex. Athena and NextGen)
- Other duties as assigned.
This position has no direct reports.
Qualifications
- Valid driver's license (required)
- One (1) year of customer service experience (preferred)
- If qualified, will become SHIBA and Medicaid certified.
PCHS offers a wide variety of benefits through a customizable cafeteria plan. In addition to receiving employer-paid basic life and long-term disability insurance, eligible employees can choose between several employer-subsidized health insurance plans and YMCA and Costco memberships. PCHS also offers a 403(b)-retirement plan, pet insurance, and legal and long-term care plans, among others.
For pay equity purposes, PCHS calculates salaries based on a wage scale that incorporates a standardized approach to compensation. Accordingly, PCHS does not engage in salary negotiations for non-provider staff.
Range: $16.66 - $19.01/hour DOE
Skills
Must have excellent communication skills. Ability to work independently and as part of a team; to receive and respond well to feedback. Possess strong interpersonal and problem-solving skills; time-management and organizational skills, including being punctual, responsive, and efficient. Perform job with professionalism and good judgment.
Work Environment and Physical Demands
With multiple locations and settings, PCHS' work environment and physical demands vary greatly depending on the employee's role. Essential job functions include the following: The employee is required to talk, hear, see, smell, sit and stand. The employee is frequently required to move around the facility; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Employees may be exposed to mechanical parts and moderate noise levels. Reasonable accommodations may be available to individuals with disabilities to perform their essential job functions.
Equal Opportunity
Peninsula Community Health Services is an equal opportunity/Affirmative Action employer and does not exclude persons from employment or application for employment from receipt of or participation in programs, activities, services on the grounds of race, color, sex, national origin, age, military status, marital status, religion, the presence of a physical, mental, or sensory disability, sexual orientation, gender identity, genetic information, victim of domestic violence, sexual assault or stalking, or any other characteristic protected by federal, state or local law.
Vaccination
PCHS requires that all employees provide proof of specific vaccinations. All offers are contingent, and your vaccination status will be verified during onboarding.
Make a Difference with PCHS
Join Peninsula Community Health Services (PCHS) in making a difference in people's lives and the surrounding community every day. PCHS exemplifies a culture of community service that is Patient Driven, Empathetic, and Staff Empowered. We are, a Federally Qualified Health Center supporting access to healthcare services (medical, dental, pharmacy, behavioral health) for Kitsap County, Mason County, and Rural Pierce County.
Our Mission
PCHS exemplifies a culture of community service. Our patients come from all walks of life. PCHS services are available to our patients without regard for ability to pay.
Our Vision
PCHS strives to eliminate healthcare disparities in our community. We have medical and dental clinics located throughout Kitsap and Mason and rural Pierce County and a dedicated team working together to create a care plan that's right for you. We also bring that care directly to our patients who can't easily make it into our traditional clinics through our mobile clinics, school-based health centers, and by partnering with our community service agencies to deliver care on their premises.
Our Guiding Principle
Here at PCHS, our guiding principle is to see and value every person. We believe all patients have the right to be treated with respect and dignity with an acknowledgment that this includes their cultural, social, spiritual, and personal values and beliefs.
Our Core Values
Every member of PCHS stands by our Core Values: Patient driven. Empathetic. Staff Empowered.
We are an employer of choice because we offer
- Full comprehensive benefits including, health, life, disability, 403(b), CME allowance (specified positions), and more…
- Wellness benefits
- School loan repayment potential (providers only)
- Four- or five-day work weeks and flexible schedule-allows plenty of time for work/life balance (clinical staff only)
- Mission-driven-be a part of a group that truly cares about their community and has the goal to give back * * *
Salary : $17 - $19
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