Data Collection Analyst

The Data Collections Analyst is responsible for helping patient outreach, screening intake, referral coordination, and retention management for individuals with BH/SUD disorders.

Essential Duties and Responsibilities

• Provide ongoing follow-up, basic motivation interviewing and goal setting with patients and families
• Conduct intake interviews with patients, including enrolling and/or referring patients back into PCHS
• Direct data collection and tracking for MAT-related grants, including face-to-face interview with standardized collection instruments
• Report performance measures of patients served, including medications received, duration of treatment, and disparities across subpopulations
• Participate in insurance campaigns to include patients at transitions of life, such as aging into Medicare, aging off parent’s coverage, during Medicare open enrollment, patients eligible for low-income subsidies, etc.
• Maintain knowledge of community resources appropriate to needs of patients and families
• Follow up with patients via phone, home visits, and other settings patients can be found
• Establish trusting relationships with patients and their families while providing general support and encouragement
• Assist patients with completing applications and registration forms
• Help patients connect with transportation resources and provide appointment reminders in special circumstances
• Act as a patient advocate and liaison between the patient/family and community service agencies such as school, Department of Health and Human Services, Health Care for Homeless, hospitals, support groups, etc.
• Familiar with using electronic health record (Ex. Athena and NextGen)
• Other duties as assigned

Supervisory Responsibilities

This position has no direct reports.

Qualifications

• Successful completion of the CHW training program through Washington DOH within 120 days of hire (preferred)
• Lived experience related to position (preferred)
• Valid driver’s license (required)
• If qualified, will become SHIBA and Medicaid certified.
• One (1) year of customer service experience (preferred)

Benefits and Compensation

PCHS offers a wide variety of benefits through a customizable cafeteria plan. In addition to receiving employer-paid basic life and long-term disability insurance, eligible employees can choose between several employer-subsidized health insurance plans and YMCA and Costco memberships. PCHS also offers a 403(b)-retirement plan, pet insurance, and legal and long-term care plans, among others.

For pay equity purposes, PCHS calculates salaries based on a wage scale that incorporates a standardized approach to compensation. Accordingly, PCHS does not engage in salary negotiations for non-provider staff.

Skills

Must have excellent communication skills. Ability to work independently and as part of a team; to receive and respond well to feedback. Possess strong interpersonal and problem-solving skills; time-management and organizational skills, including being punctual, responsive, and efficient. Perform job with professionalism and good judgment.

Work Environment and Physical Demands

With multiple locations and settings, PCHS’ work environment and physical demands vary greatly depending on the employee’s role. Essential job functions include the following: The employee is required to talk, hear, see, smell, sit and stand. The employee is frequently required to move around the facility; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Employees may be exposed to mechanical parts and moderate noise levels. Reasonable accommodations may be available to individuals with disabilities to perform their essential job functions.

Equal Opportunity

Peninsula Community Health Services is an equal opportunity/Affirmative Action employer and does not exclude persons from employment or application for employment from receipt of or participation in programs, activities, services on the grounds of race, color, sex, national origin, age, military status, marital status, religion, the presence of a physical, mental, or sensory disability, sexual orientation, gender identity, genetic information, victim of domestic violence, sexual assault or stalking, or any other characteristic protected by federal, state or local law.

Vaccination

PCHS requires that all employees provide proof of specific vaccinations. All offers are contingent, and your vaccination status will be verified during onboarding.

Make a Difference with PCHS

Join Peninsula Community Health Services (PCHS) in making a difference in people's lives and the surrounding community every day. PCHS exemplifies a culture of community service that is Patient Driven, Empathetic, and Staff Empowered. We are, a Federally Qualified Health Center supporting access to healthcare services (medical, dental, pharmacy, behavioral health) for Kitsap County, Mason County, and Rural Pierce County.

Our Mission

PCHS exemplifies a culture of community service. Our patients come from all walks of life. PCHS services are available to our patients without regard for ability to pay.

Our Vision

PCHS strives to eliminate healthcare disparities in our community. We have medical and dental clinics located throughout Kitsap and Mason and rural Pierce County and a dedicated team working together to create a care plan that’s right for you. We also bring that care directly to our patients who can’t easily make it into our traditional clinics through our mobile clinics, school-based health centers, and by partnering with our community service agencies to deliver care on their premises.

Our Guiding Principle

Here at PCHS, our guiding principle is to see and value every person. We believe all patients have the right to be treated with respect and dignity with an acknowledgment that this includes their cultural, social, spiritual, and personal values and beliefs.

Our Core Values

Every member of PCHS stands by our Core Values: Patient driven. Empathetic. Staff Empowered.