Director of Operations

Job Title: Director of Operations
Reports To: Owner

Company Summary:

Peninsula Golf Club will operate as an exclusive, indoor private golf club in historic downtown Charleston, offering members the benefits and quality of a private club with the convenient downtown location accessible no matter the weather or season. The club will offer members an upscale golf experience utilizing the same technology as pros and elite private clubs across the country. But there’s more to it than golf. With a top tier food & beverage program, members can enjoy the spacious bar, restaurant and lounge areas. Ample gathering spaces will be available for private events including intimate outdoor areas. To top it off, members will enjoy a boutique fitness room and luxurious locker rooms including showers and steams. Peninsula Golf Club will serve as member’s go-to location to enjoy the game they love but offers so much more.

Opportunity Summary:

Peninsula Golf Club is seeking a Director of Operations to join the owner/founder in developing the club and preparing for eventual operations. The position will be a key strategic player in the club’s future and would provide ultimate oversight of the daily development and future operations of the club. The position will be instrumental in the success of the club and will be offered ownership or profit sharing in the business.

Job Summary:
The Director of Operations will be responsible for overseeing the development and eventual daily operations of the organization, ensuring the highest level of customer satisfaction, operational efficiency, and profitability. This role will require a hands-on leader responsible for establishing and managing all aspects of operations to ensure its successful launch and growth. This role combines strategic planning with daily operational execution, requiring a passionate, entrepreneurial mindset. The Director of Operations will lead a team of managers and staff to maintain brand standards, deliver exceptional guest experiences, and achieve financial goals.

Key Responsibilities:

1. Pre-Opening Operations:

• Work closely with the owner/founder to develop the vision, concept, and operational plan.
• Assist in setting up operational processes, policies, and vendor relationships.
• Oversee hiring, onboarding, and training staff to create a cohesive and skilled team.
• Ensure compliance with all legal, health, and safety requirements prior to opening.

2. Operational Leadership:

• Oversee daily operations, including membership development and relations, daily operation of business, food preparation, service quality, and inventory management.
• Develop and maintain operating procedures that align with the startup's brand and goals.
• Implement systems and technology to streamline operations and track performance.

3. Membership Experience:

• Cultivate a warm, welcoming atmosphere for members that reflects the club’s unique brand identity.
• Handle member feedback and resolve issues promptly to build loyalty and positive word-of-mouth.

4. Financial Management:

• Create and manage budgets, monitor financial performance, and ensure cost controls.
• Analyze sales trends and implement strategies to maximize revenue and profitability.
• Collaborate with the owner to forecast financial growth and plan for expansion.

5. Team Leadership:

• Lead by example to foster a culture of teamwork, accountability, and excellence.
• Conduct regular staff meetings and performance reviews to ensure alignment with goals.
• Identify opportunities for staff development and career growth.

6. Marketing and Community Engagement:

• Partner with the owner to develop and execute marketing and promotional strategies.
• Build relationships with local businesses and community groups to drive traffic and brand awareness.
• Engage on social media platforms to promote the club and interact with customers.

7. Problem-Solving and Adaptability:

• Address challenges unique to a startup environment, including resource constraints and evolving priorities.
• Identify opportunities for operational improvement and implement creative solutions.

Qualifications:

• Proven experience as a General Manager or similar role in the restaurant, hospitality or private club industries, preferably in a startup or small business.
• Strong understanding of restaurant and hospitality operations, including front-of-house and back-of-house processes.
• Exceptional leadership, communication, and organizational skills.
• Proficiency in management software and financial reporting tools.
• Entrepreneurial mindset with a passion for building a successful business.
• Knowledge of local market trends and customer preferences.

Key Competencies:

• Adaptability and resilience.
• Strategic thinking and problem-solving.
• Ability to inspire and motivate a team.
• Strong financial and analytical skills.
• Guest-focused approach with attention to detail.

Compensation:
Competitive salary with equity or profit-sharing. Flexible benefits package tailored to individual needs.

Location:
Charleston, SC

How to Apply:
If you’re ready to play a critical role in the success of an exciting new restaurant concept, please send your resume and a cover letter to info@peninsula-gc.com.

Job Type: Full-time

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $100,000 - $150,000