Loan Officer

Position Purpose:

The Loan Officer plays a vital role within a small credit union, overseeing loan operations while supporting the broader needs of the organization. This position requires a highly organized, self-motivated, and service-driven professional who thrives in a fast-paced, team-oriented environment. The Loan Officer is responsible for originating, processing, and servicing loans, managing delinquency, and ensuring compliance with all regulatory requirements.

In addition to core lending responsibilities, the Loan Officer serves as a valuable team resource, providing backup support across credit union functions such as teller services, account maintenance, and general operations. This role is ideal for someone who takes initiative, maintains a strong work ethic, and is committed to contributing to the success and growth of the credit union.

Key Responsibilities:

Loan Origination & Processing

• Interview members to assess lending needs and recommend appropriate loan products
• Collect, verify, and review loan applications and supporting documentation
• Underwrite loans within approved authority limits; prepare recommendations for loans outside limits
• Process and disburse loans accurately and efficiently
• Maintain thorough documentation and ensure compliance with credit union policies and regulations
• Maintain active registration as a Mortgage Loan Originator (MLO) under the Nationwide Mortgage Licensing System (NMLS)
• Maintain Notary Public commission and provide notary services as needed for member transactions
• Provide outstanding service to members in-person, over the phone, and via electronic communication, ensuring a positive and professional experience in all interactions.
• Proactively cross-sell credit union products and services that align with member goals
• Educate members on building credit, managing debt, understanding loan terms, and provide guidance on credit reports and how to improve scores

Loan Servicing & Collections

• Contact members regarding delinquent loans and accounts; negotiate payment solutions and document follow-up
• Recommend charge-offs and assist with legal or third-party collection efforts when necessary
• Process loan maintenance requests such as payment extensions, skip-a-pays, and modifications
• Manage payoff requests, lien releases, and tracking of titles and insurance
• Maintain accurate servicing records and monitor loan compliance post-funding

General Operations & Team Support

• Assist other team members during busy times or when staff coverage is needed
• Serve as backup support for account openings, online banking assistance, deposits/withdrawals, and other day-to-day credit union functions
• Help with administrative duties such as filing, scanning, and reporting
• Other duties as assigned

Compliance, Audit, and Reporting

• Assist with internal and external audits, including NCUA exams and Supervisory Committee reviews
• Ensure compliance with regulatory requirements and credit union policies in all activities
• Maintain confidentiality and exercise sound judgment when handling sensitive information

Required Skills and Traits:

• Adaptability & Flexibility: Must be comfortable with change, ready to take on new challenges, and able to adapt to evolving priorities.
• Attention to Detail & Accuracy: Ability to consistently deliver high-quality, error-free results while managing complex, multi-step processes.
• Communication: Strong verbal and written communication skills that enhance member service
• Compliance-Oriented: Understands and adheres to credit union policies, procedures, and regulatory standards
• Decision-Making & Problem-Solving: Ability to navigate “grey areas” and make thoughtful decisions that balance the member's needs with the best interests of the credit union, demonstrating sound judgment.
• Initiative & Self-Direction: Able to work independently, take ownership of tasks, and proactively solve problems
• Strong Work Ethic: Highly dependable with a commitment to high standards and consistent performance
• Team Collaboration: Supportive, dependable team player with a positive attitude and willingness to help wherever needed
• Technical Proficiency: Competence in internet usage, Microsoft Word, and Microsoft Excel, with a willingness to learn new software tools and systems as needed.

Complete pay scale for the position is $20.00/hr. to $32.00/hr.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• No weekends

Work Location: In person

Salary : $20 - $32