What are the responsibilities and job description for the Customer Service Representative position at Penmac Staffing Services, Inc.?
Penmac Staffing is seeking an experience Customer Service Representation with strong administrative skills. This person will ensure the highest level of customer satisfaction by engaging with our customers and overseeing post-delivery follow-ups.
Key Responsibilities
Hours are 8am - 5pm, Monday - Friday
Temp to hire opportunity
Dress code is business casual
Benefits offered when hired by Penmac and when hired by company
Click to Apply!
When the application is complete, please call 417-616-6462 and we will email you the clerical assessments to be completed prior to an interview.
About Penmac Staffing
Penmac Staffing helps companies find qualified, reliable workers for excellent job opportunities. Our services are free to job seekers and employees. Penmac provides an affordable health insurance option for all employees with no waiting period! Penmac has been placing people first for over 30 years. We are proud to be America’s largest 100% employee-owned staffing company. Penmac is an Equal Opportunity Employer.
#PenClerical
Key Responsibilities
- Customer Follow-Up: Contact customers after they have received their product to ensure delivery was successful and that they are satisfied with their purchase.
- Customer Satisfaction Tracking: Inquire about the customer’s experience with the product, address any needs or concerns, and provide information about warranties.
- Long-Term Engagement: Schedule follow-up calls at 6 months and 1 year post-purchase to maintain customer satisfaction and address any ongoing needs.
- Data Management: Track and document all follow-up calls and customer interactions in a structured and organized manner.
- System Creation: Develop and implement a system to manage customer follow-up processes effectively, as there is currently no existing system in place.
- Social media & Internet Skills: Utilize social media, texting, and search engines to communicate with customers and gather necessary information.
- Customer Service: Provide exceptional customer service, ensuring all customer interactions are positive and professional.
- Strong proficiency with the internet, social media platforms, and search engines.
- Excellent communication skills, both verbal and written.
- Previous experience in customer service or a related field.
- Highly organized and detail-oriented, with the ability to create and manage tracking systems.
- A proactive attitude and a passion for delivering outstanding customer service.
Hours are 8am - 5pm, Monday - Friday
Temp to hire opportunity
Dress code is business casual
Benefits offered when hired by Penmac and when hired by company
Click to Apply!
When the application is complete, please call 417-616-6462 and we will email you the clerical assessments to be completed prior to an interview.
About Penmac Staffing
Penmac Staffing helps companies find qualified, reliable workers for excellent job opportunities. Our services are free to job seekers and employees. Penmac provides an affordable health insurance option for all employees with no waiting period! Penmac has been placing people first for over 30 years. We are proud to be America’s largest 100% employee-owned staffing company. Penmac is an Equal Opportunity Employer.
#PenClerical
Salary : $15 - $17
