What are the responsibilities and job description for the Banking Relationship Manager position at Penn Community Bank?
About the Position
We are seeking a highly motivated Relationship Banker to join our Retail Banking team at Penn Community Bank. The ideal candidate will possess excellent customer service skills and have the ability to work effectively in a fast-paced environment.
The successful candidate will be responsible for guiding customers on banking products and services, identifying referral opportunities, and partnering with other business lines to deliver exceptional results. They will also be expected to perform teller and platform transactions accurately and efficiently, while providing best-in-class customer service.
Essential Skills and Qualifications
- Customer Service: Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
- Product Knowledge: Develop and maintain comprehensive knowledge of banking products and services, including deposit and loan options.
- Sales and Cross-Selling: Identify opportunities to cross-sell banking products and services to customers, increasing revenue and improving customer satisfaction.
- Communication and Interpersonal Skills: Possess strong communication and interpersonal skills, working effectively with colleagues and customers to achieve shared goals.
