Residential Loan Processor/Closer II

Overview

Responsible to process mortgage, equity, and consumer loan applications from the application stage through closing by delivering excellent and timely customer service. Responsible for facilitating settlements for Bank retail borrowers by providing excellent service in appointment scheduling and in the delivery of an accurate and complete closing package.

Responsibilities

• Manage an assigned pipeline of loan applications by establishing daily priorities for workflow with the support of department leadership.
• Be accountable for the borrower’s experience by meeting and exceeding department turn time expectations and numerical review goals without sacrificing quality standards.
• Ensure the timely closing of all applications. Work with underwriters and customers to clear any outstanding conditions.
• Manage vendor process as appropriate (appraisal, title, settlement) while engaging third parties (insurance companies, attorneys, and realtors) as needed, to ensure all required documentation is present. Keep all interested parties informed of the loan status.
• Utilize all available tools to the fullest extent to better manage your pipeline, evaluate risk, and efficiently work files.
• Ensure the Loan Operations department receives a complete, accurate, organized, and compliant loan file for “on boarding” of new client.
• Prepare closing paperwork for mortgage, equity, and consumer loans.
• Manage any system generated file alerts to ensure compliance in the areas of QM/ATR and/or federally mandated disclosure tracking issues (communicating any/all issues to leadership with urgency).
• Partner with internal QC and document review partners to confirm the accuracy of the closing documents generated (terms, vesting, lien position, etc.).
• Act as a liaison to title vendors, ensuring conveyance steps are handled properly (mortgage payoffs, addressing title encumbrances, etc.).
• Transmit closing documents on time, and with appropriate instructions, to the notary conducting the signing appointment.
• Handle other production support duties as assigned.

Qualifications

Education and Experience

• High school diploma or equivalent required, college degree preferred.
• Minimum of 2-4 years’ experience of related experience. 

Skills and Competencies

• Strong working knowledge of underwriting guidelines for each agency, as well as bank overlays for portfolio business.
• Excellent phone etiquette.
• Excellent written and oral communication skills.
• Strong organizational skills.
• Strong time management skills.
• Familiarity with Microsoft Office.
• Must be compliant with the SAFE Act and registered with the Nationwide Mortgage Licensing System (NMLS).

Working Conditions

Traditional office environment with ability to work remotely on a hybrid basis. The office is in operation Monday – Friday with operational hours of 8:00am – 5:00pm.

Physical Demands

Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.

• Lifting/carrying up to 10 lbs.
• Manual dexterity for computer work
• Speaking, hearing, and vision are required to perform essential functions

Equal Employment Opportunity

It is the policy of Penn Community to provide equal employment and advancement opportunities to all individuals. For this reason, employment decisions at Penn Community will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant's or Team Member's race, color, religion, sex, national origin, age, sexual orientation, physical or mental disability, veteran status, or any other characteristic protected by law.