Human Resources Business Partner

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Responsible for assisting in directing the operations and staff of the HR department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
• Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments.
• Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and, provides HR support to team members at all levels of the organization.  Assist in directing responsibility for ensuring that property HR SLA’s are followed and met.
• Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness and performance management issues. Identify and establish partnership with local workforce development groups, colleges and community outreach organizations.
• Partners with top HR leader and other members of the HR team in the monthly budget reconciliations, P&L review, and approving departmental purchasing.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Partners with top HR executive to determine Human Resources strategy.
• Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team and develops solutions, programs and policies as necessary.
• Manages and resolve employee and/or labor relations issues; conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.
• Maintains in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure.
• Maintains current knowledge of HR policies, programs, laws and regulations.
• Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.
• Facilitates training and development programs and delivers results that corresponds with established goals. Analyzes results from programs and redirects as necessary for talent development purposes.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

SUPERVISORY RESPONSIBILITIES                                                    

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree (B.A./B.S.) in human resources management or related field from four year college or university; five or more years experience in the Human Resources field; or equivalent combination of education and experience.
• PHR or SPHR professional certification preferred.
• Proficient computer skills including Microsoft Office software (Word, PowerPoint, Excel and Outlook); iCIMS and Ultipro experience a plus.
• Must have excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrated intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning and emotional intelligence.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push and pull ≤150 pounds, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to very loud.

Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer