Demo

IT Manager

Penn Foster
Anchorage, AK Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/19/2025

Responsibilities

Make sure to apply with all the requested information, as laid out in the job overview below.

  • Operates safely and in compliance with all established HSSE policies and procedures.
  • Own and manage all IT related activities and functions focusing on delivering value to business needs.
  • Lead IT application and technology implementation via 3rd party vendors across companies by partnering with business leadership to understand, define and implement short and long-term objectives and ensure alignment with IT service delivery principles.
  • Assist IT Director to partner with contracted vendors to plan, track and manage capital and expenses for IT related activities. Reviews and approves IT related expenses, participates in budget decisions and manages expenses against budget.
  • Partner with vendors providing applicable technology services.
  • Works closely with business representatives and 3rd party vendors to ensure scope and expectations are clearly defined, resources are allocated appropriately to initiatives, commitments are met and problems are resolved.
  • Provides hands-on call support, application support and project management.
  • Provides planning, delivery and status reporting on application projects ensuring on-time quality solutions within budget.
  • Reviews and approves changes to the IT applications environment, ensuring changes do not impact critical business functions.
  • Defines, documents, and implements IT work efficiencies by staying abreast of competitive offerings and industry best practices, measurements and standards, and relying on the Continuous Improvement Process engaging and empowering the team to make ongoing improvements to operations and processes.
  • Communicates IT projects, activities and impact to the Business ensuring they are informed about changes.
  • Proactively manages the team's activities, approves timecards and leave requests.
  • Actively involved with recruiting, retention, mentoring and training, performance management, appraisals and wage recommendations.
  • Maintains system protocols by writing and updating procedures.
  • Available for a rotating after hours work schedule.
  • Completes all other duties as assigned.

Qualifications

  • Bachelor's Degree in Computer Science or other related field.
  • Experience may be substituted for the degree requirement on a 1 : 1 basis (one year of experience for every one year of education required for degree completion).
  • High school diploma / GED required.
  • Minimum five (5) years of experience in IT leadership and managing an IT team.
  • Vendor management in the technology industry.
  • Knowledge, Skills, and Abilities

  • Exceptional analytical and problem-solving skills including in depth understanding of application architecture, database and system design.
  • Proficiency in SQL, MS Word, MS Excel, MS Project, and MS PowerPoint.
  • Technical SQL ability and aptitude to quickly learn Logistics products and provide hands-on mentoring.
  • Strong project management skills and with proven track record of delivering projects.
  • High level of proficiency using SQL Server, SharePoint, Crystal Reporting, Microsoft Office365.
  • Background in XML and VBS.
  • Strong verbal, written and presentation communication skills with the ability to communicate complex technical concepts in a simple way to all organization levels.
  • Comfortable with rapid change and competent in making decisions without having all the data.
  • Demonstrated ability to maintain poise under stress and to respond quickly, logically and patiently to questions or requests.
  • Excellent time management and prioritization.
  • Must comprehend, speak and write the English language.
  • Knowledge and experience in Trimble Transportation Products such as TruckMate, Synergize, AMS & PeopleNet is highly desirable.
  • Communication and Interpersonal Skills

  • Express ideas in a clear, concise and convincing manner. Exercise good writing, speaking and listening skills.
  • Treat others with courtesy, sensitivity and respect. Build and maintain strong relationships.
  • Earn the trust of others by being well intentioned and fair in all dealings.
  • Hold yourself and others accountable for measurable high quality, timely and cost effective results.
  • Perform and model continuous improvement processes and behaviors.
  • Commit to developing yourself and others. Plan for succession and provide opportunities for professional growth.
  • This is a remote teleworker position.

    General Information

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

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