What are the responsibilities and job description for the Customer Service Representative position at Penn Home Medical Supply Co.,LLC?
CSR - Customer Service Representative
About us
Penn Home Medical Supply is a family owned company, based in Cambria County and services our entire region with medical supplies and equipment.
Penn Home Medical Supply is seeking an experienced, hands on Customer Service Representative for our Ebensburg office. In this position, your responsibilities would include but are not limited to: Receiving and processing telephone and fax requests from referral sources and patients to provide durable medical and respiratory equipment. Answer phones and waiting on walk in customers in a timely and courteous manner. Obtaining all pertinent intake information to enter orders accurately and efficiently in computer system. Providing instructions on use of equipment, including safety issues, insurance coverage, delivery schedules and company billing practices. Assisting with ensuring that all orders, deliveries , service and pickups are handled accurately, timely and efficiently. Successful candidates have the following skills and qualifications: Proven customer service skills, excellent oral and written communications skills. Ability to work well in a fast paced environment that requires multi-tasking. Must have knowledge and understanding of insurance eligibility, benefits and authorization process. Handles stressful situations and deadline pressure. Penn Home Medical Supply offers a competitive benefits package, including IRA match, health, dental, and vision and is an equal opportunity employer.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $13 - $15