Description
The Day Program Manager works directly with people with Intellectual Disabilities, by overseeing the daily operations of day services, both in facility and community-based supports. This position directly supervises Direct Support Professionals (DSPs) and Senior DSPs (if applicable). Duties include engaging people in meaningful activities related to their personal goals, supporting them to connect with people in places of interest in their communities, providing support with assistive technology, communication, skill building, discovery activities, maintaining health and safety, and / or personal care needs. This position is responsible for ensuring all applicable regulations and Penn-Mar policies and procedures are met.
Requirements
- AA degree and 4 years related experience required or
- BA degree and 2 years related experience required or
- Master's degree and 1year related experience required
- Two years' experience supervising others required for external candidates
- Professional verbal and written communication skills (i.e., discussions during team meetings, regularly reading and responding to emails)
- Proficient with interpersonal and relationship building skills, and able to maintain effective relationships with other team members, supervisor, and others in the organization
- A valid driver's license for 2 years required and maintain Penn-Mar's acceptable driver requirements as outlined in Team Member Handbook
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Positive role-model for others and able to work on a team
- Commitment to creating a respectful and collaborative environment
- Flexible in changing environments
- Ability to prioritize tasks
- Ability to function well in a high-paced and at times stressful environment
- Experience in or willingness to learn a variety of software applications is required including documentation software and other case management software.
- Directly supervises DSPs and Senior DSPs (if applicable)
Day Program Manager Responsibilities
Demonstrate an understanding and commitment to Penn-Mar's Leadership Philosophy, which includes weekly 1 : 1 meetings with direct reportsResponsible to hire, train, onboard, provide oversight and feedback to DSPs in the execution of their duties in their assigned programsComplete introductory and annual performance reviews for DSPs, fostering a culture of feedback and accountability within the program.Be knowledgeable about current policies and procedures and ensure team members are adhering to policies and proceduresMaintain professional relationships with all stakeholders, including the families of those supportedEnsure team members working in programs are qualified and trained.Monitor, review and approve direct reports timesheets and PTO within required timeframesMaintain confidential information and exercise discretionParticipate in self-development activities or trainingBe alert and orientated during scheduled shifts ensuring that all responsibilities are metSchedule and lead department team meetingsAttend and actively participate in required meetings and communicate information with team members as appropriateCreate and demonstrate a culture of appreciation within teamsFacilitate organizational trainings as an adjunct training when deemed appropriateProvide Direct Support within assigned programs, if appropriate scheduled coverage is not availableActively participate and in organizational initiatives / change workPerson Centered Approach
Support people to identify and live out their goals and dreamsFoster the informed decision-making process, through education, experience, and exposure and provide active supportsFacilitate the completion of Personal Outcome Measures (POMS) survey for everyone they support and encourage teams to use the information gathered to support people to meet their personal outcomesFacilitate the completion of Assistive Technology assessment and encourage people supported and teams to utilize Assistive Technology to better meet their personal outcomes and support greater independenceEncourage people to advocate for themselves and participate in self advocacy groups when desiredSupport people to have healthy relationships with others (friends, family, support staff, non-paid natural supports, community members)Connecting with community resources to enhance supports and relationshipsEnsuring community integration is intentional and meaningful to the person supportedEnsure the rights of people supported are reviewed annually and in a way in which the person can best understand. Ensure rights are protected and help people to advocate for themselves if their rights are violatedIncident Management
Follow all incident reporting based on state requirements, by the required timeframe and within the appropriate system. Report applicable incidents to assigned entities as required by regulations (i.e. Standing Committee, APS, families, legal guardians etc.)Ensure all incidents that require investigation are started and finished within the required timeframeEnsure target team members are placed on administrative leave and separated from supporting people, if applicable for the reported incidentEnsure the health and safety of individuals immediately following incidents and thereafterActively participate in all Admin Reviews for incidents in which they file and / or must finalizeFollow through on all corrective actions identified in the Admin Review or incident closure processObtain Certified Investigator Training / Certification and complete investigations when neededAssessment Process
Ensure annual meeting occurs within required timeframeAttend annual and interim PCP / ISP meetings, guaranteeing completion and distribution of all paperwork prior to the meeting (i.e. assessments, POM's Assistive Technology reviews) and ensuring all team members understand and implement PCP / ISP as outlined.Review completed PCP / ISP whenever new updates are available for accuracy.In Maryland, audit the supports and associated units in each plan in LTSS for accuracyIn Pennsylvania, audit the supports and associated units (such as planning and coordination) in each plan for accuracyMonitor completion of any quarterly or monthly paperwork requirements as it relates to the PCP / ISP.Update assessments / PCP and request updates to ISP / PCP whenever significant changes occur with the type of support someone requiresPrepare for and actively participate in SIS meetings for people within their assigned caseloads. Ensuring that the SIS assessor is accurately receiving information and then compare the completed SIS to meeting notes to ensure the supports that individuals require are accurately reflected in the SISIn Pennsylvania, request updated SIS meetings when there are significant changes to an individual's support needs, providing clear documentation of the changes that have occurredCompliance
Remain up to date and ensure all team members are trained on the changes to an individual's PCP / ISP and any other specific trainingGuarantee all individual specific protocols, nursing plans, behavioral plans, and other individual specific information pertaining to someone's support needs is accurate, revised annually or when necessaryEnsure all other mandatory trainings and certifications are completed in the required timeframe for yourself and all DSP's in your assigned programsEnsure completion of daily service notes, staffing ratio, daily attendance, and other required documentation by DSP's. Provide feedback and re-training when necessaryMonitor that all team member injuries are immediately documented and reported to the appropriate HR representativeEnsure vehicles are well maintained, and request assistance from other support departments if neededActively participate in all licensing reviewsFor PA onlyo Successfully complete Train the Trainer of the Medication Administration course and complete medication administration observations with DSP's, as needed
o Advocate for the health and safety of people supported, ensuring all dental and physical appointments are completed within needed timeframe
o Ensuring 25% of a person's month is spent out in the community and if not, a plan to identify continued progress is created
Financial Oversight
Advocate and help establish a yearly budget for each programWork within program budget, review weekly worked reports and monthly financial statements to ensure adherence to budgetM onitor all financial documents for people supported to ensure accuracy and spending integritySubmit credit card receipts and code appropriatelyResponsible for financial management requirements of individuals and organizational funds based on each programs policy and expectations.The physical demands described herein are representative of those that must be met by a team member to successfully perform essential functions. The level and duration of physical exertion may vary in the performance of this job.While performing essential functions and duties the team member will typically remain in a stationary position (stand or sit), walk (move or traverse), drive / operate motor vehicles, grasp, handle or feel objects, talk, hear, see, and reach with hands and arms. The team member will regularly be required to position self (to) move, including ascending and descending stairs, stooping, kneeling, bending, crouching, pushing, pulling, and twisting.Lift and carry or otherwise move items 20 / 50 pounds regularly / occasionally.Must be able to transfer or assist in transferring individuals.Must have visual acuity adequate to perform essential functions. (i.e.-operate motor vehicles and detect dangers or risks)Must be able to read, write, and speak English to communicate with individuals and other team members.Work environment involves some exposure physical risks, which require following basic safety precautions.Work environment involves exposure to bodily fluids and other conditions common to an IDD support environment.Work may involve moderate exposure to unusual elements, such as behaviors, unpleasant odors, and / or loud noises.
