Program Manager- Community Health Workers

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• Program Managers are coaches, connectors, and builders in the organization, primarily supporting and inspiring community health workers (CHWs) to do creative, life-changing work with patients. CHWs are people with a natural inclination to help others and who share life circumstances (e.g., race, socioeconomic status, language) with the people they serve. CHWs provide social care, support, and navigation to help patients achieve better health and well-being. Program Managers coach CHWs using weekly supervision time, routine observations of CHWs in action, and quality reports to assess qualitative and quantitative patient outcomes. They connect with clinical partners and other staff throughout the health system to integrate CHWs onto clinical teams and ensure smooth patient enrollment processes and ongoing support. Program Managers build upon the Center's success by leading strategic initiatives that strengthen care outcomes, operations, and organizational culture and wellness.
  
  

Responsibilities:

• Leads a team of up to 6 CHWs and ensures each CHW is achieving patient outcome targets by consistently and accurately producing monthly quality reports of CHWs’ work and coaching CHWs to develop their skills
• Uses Center’s quality tools (Quality Dashboard, Report Generator) and weekly deliverables to assess and address CHW performance. Proactively provides trends and needed next steps to the supervisor during 1:1s
• Integrates CHWs with care teams within our hospitals and primary care clinics. Engages at least quarterly with assigned clinical partners to ensure smooth operations
• Offers ideas and participates in projects to strengthen our program and organizational culture
• Leads an organizational strategy that advances the Center’s mission and supports a professional development area or interest of the Program Manager
  
  

Education or Equivalent Experience:

• HS Diploma
• 5-7 years of experience in clinical social work, leadership experience with nonprofit or community-based organizations, and service in low-income communities
  
  

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.