Clinical Referral Specialist, Neuroscience Admin, Full-Time (Day Shift)

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Description

LOCATION: Lancaster, PA
HOURS: Full-Time, Day Shift – Monday through Friday from 8:00am-4:30pm.

POSITION SUMMARY:

Responsible for the clinical coordination of referrals to various departments within the Neuroscience Service Line ensuring the prompt scheduling of patients that meet Neurosurgery and Pain Criteria.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Represents Penn Medicine via telephone and functions as a clinical liaison for all referral sources including physicians, hospitals, outpatient and ambulatory care practices.
• Responds to phone calls, electronic transmissions, e-mails and faxes regarding clinical referrals. Returns messages promptly.
• Serves as a Neuroscience representative in communicating information related to Neurosurgery and Pain services, intake policies, and insurance coverage to patients, families, and referrals sources.
• Accurately completes all referral documentation including obtaining and reviewing orders to facilitate the intake process.
• Uses clinical assessment skills to review referrals and identify additional care needs or a more appropriate care setting.
• Develops professional relationships with all referral sources.
• Proactively offers alternatives if Penn Medicine Neuroscience Service line is unable to provide services.
• Processes and documents referrals that are not accepted for admission, indicating specific reason for non-acceptance.
• Provides and supports scheduling and access reporting data to Neuroscience Leadership.
• Manages assigned EMR work queues and follows up with supervisor as needed
• Identifies issues and provides information to supervisors as needed for resolution.
• Presents excellent customer service orientation at all times.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Participates in the development of policies and procedures and actively assists in problem solving with and between departments to ensure the clinical intake function is collaborative and effective
• Maintains positive professional relationships with support personnel through appropriate and timely responses for information as necessary for clinical and billing functions.
• Identifies trends in referral patterns and participates in quality improvement activities
• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Current licensure as a Licensed Practical Nurse (LPN) (or as a Registered Nurse (RN)), issued by the PA State Board of Nursing issued by the Commonwealth of Pennsylvania.
• Must have a minimum of one year of clinical experience.

PHYSICAL ENVIRONMENT

WORKING CONDITIONS:

Exposure to hazardous conditions/ materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.