What are the responsibilities and job description for the Clinical Services Associate - Cardiology Penn Medicine Limerick position at Penn Medicine?
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Penn Cardiology at Penn Medicine Limerick has a Client Services Associate opportunity.
Summary:
- The Clinical Services Associates (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA).
Responsibilities:
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Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready
Initiates self-management goal setting where appropriate, obtains patient’s vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions precertification requirements, etc. Observes patient condition and communicates any abnormal data or changes to provider
Responds appropriately to emergency/code situations. CCA CSAs
Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric. -
Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections),
Performs EKGs and other outpatient screening tests as per MD
Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility - Clerical / Other Accountabilities: Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed. CCA CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions.
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Environmental / Safety Accountabilities: Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Maintains medication storage closet inventory and security
checks expiration dates removes outdated items. Performs daily code/crash cart checks as assigned. - Patient Service: Identifies opportunities to improve the patient experience. Answer phones in a timely manner, manage/handle patient requests and route appropriately in a timely manner. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location. Responsible for arriving/departing activities of patient at practice and performs point of service activities: Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
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Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. Resolves work queues and/or issues from front-end reports
proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested.
Minimum Requirements:
- AHA Basic Cardiac Life Support (Required)
- MA Certification (required within 90 days of hire)
- H.S. Diploma/GED (Required)
- 2 years Medical office experience, or relevant customer service experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience
- Completion of an accredited Medical Assistant program (or higher-level equivalent)
- Or 2 years Experience working as an MA may be considered in lieu of MA program completion
- Or 1 year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion.
- Associate of Arts or Science preferred
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
