Medical Courier and Telehealth Technician - Full Time - Penn Medicine at Home

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Medical Courier and Telehealth Technician

Department: Penn Home at Home TeleHealth

Entity: Penn Medicine at Home

Location: Bala Cynwyd, PA

Hours/Shift: Full time, 11:30A – 8:00P

Join Our Team as a Medical Courier and Telehealth Technician at Penn Medicine at Home!

Are you passionate about making a difference in patients' lives? Do you enjoy working with technology and providing exceptional support? If so, we have the perfect opportunity for you!

About the Role:

As a Medical Courier and Telehealth Technician at Penn Medicine at Home (PMAH), you will play a crucial role in delivering top-notch care and support to our patients. Your responsibilities will include:

• Telehealth Equipment Delivery and Support: Deliver, install, and retrieve telehealth equipment in patients' homes. Provide clear instructions and education to ensure patients are comfortable using the devices.
• Technical Troubleshooting: Assist patients with any technical issues, including rebooting tablets and pairing Bluetooth devices like blood pressure cuffs and pulse oximeters.
• Home Safety Assessments: Conduct structural and environmental assessments to ensure a safe setup for telehealth equipment.
• Infection Control: Follow strict infection control procedures during patient encounters and equipment decontamination.
• Documentation: Accurately document all equipment deliveries, pickups, and patient education in our Electronic Medical Record system.
• Medical Supply and Specimen Transportation: Securely transport medical supplies and specimens, ensuring timely and efficient delivery.
• Communication and Patient Satisfaction: Maintain open communication with patients, caregivers, and team members. Address any concerns promptly to ensure high patient satisfaction.
• Inventory Management: Keep our equipment and supplies organized and well-maintained.

What We’re Looking For:

• Credentials: A valid driver's license, car insurance, and access to a personal vehicle are required.
• Education: A high school diploma or GED is required.
• Experience: At least one year of experience in handling and delivering home medical equipment, operating and repairing Bluetooth-enabled medical technology, or providing patient interaction and education is preferred.

Why Join Us?

At Penn Medicine at Home, we are dedicated to providing exceptional care and support to our patients. By joining our team, you will have the opportunity to make a meaningful impact every day.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.