Patient Services Associate - PMAH - Full Time

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• The Patient Services Associate (PSA) assists the department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and entering and processing referrals.

Responsibilities:

• Patient Service: Focus on understanding and meeting patient needs. Handle service recovery when needed and get help from management when appropriate. Follow protocols for answering phones, managing patient requests, checking voicemails, taking messages, and scheduling appointments. Ensure timely communication about patient flow, delays, and appointment changes. Obtain referrals and pre-authorizations when required, and resolve issues in the electronic medical record (EMR) system.
• Financial: Stay updated on insurance requirements and billing procedures. Verify patient information and register new patients in the EMR. Resolve issues in reports and prioritize missing charges. Order office supplies and handle front-end process reports as needed.
• Other / Regulatory: Follow all regulations and standards (e.g., HIPAA, FDA). Be flexible and adopt new processes when needed.
• Additional Responsibilities: Coordinate referrals and scheduling. Handle information received via phone, fax, and email, and route it properly. Address phone system issues and follow procedures during system downtimes.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• And 2 years Medical office experience, or 4 years of customer service experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.
• Education Specialization: Associate of Arts or Science

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.