Radiology Aide

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• The Radiology Aide greets and provides information to help orient patients and family members to the section, the department and the facility. Notifies appropriate section of patients' arrival and communicates movement of patients within the facility. Will troubleshoot to resolve patient and family member needs and problems and escorts and directs patients and family members to appropriate areas. Facilities access to all UPHS clinical services in response to patients' needs. Patients taken to exam areas within 10 minutes. Aides demonstrate excellent customer service skills and patient feedback reflects high level of satisfaction. Recovery system and resolution strategies meet or exceed patient's expectations. (HUP Radiology CT - Perelman)

Responsibilities:

• Anticipates and resolves scheduling conflicts/patient delays
• Contacts sections with notification of emergency exams
• Shares collected patient information and reported findings
  with appropriate personnel communicates and resolves problems with insufficient data
• Troubleshoots issues that impact resource utilization and communicates patterns of misutilization to appropriate parties
• Is expected to support and comply with all standards for UPHS licensure
  to include JCAHO, State and any other licensing agency.
• Is expected to complete all annual in-service programs both online and on paper as established in UPHS and Department policies.
• Expresses Compassion and Hospitality
• Smiles and warmly welcomes patients, customers, and all staff members in all interactions
• Notices and acts on opportunities to give directions, answer a question or provide information or reassurance
• Displays sensitivity to feelings of patients, customers, and staff members
• Discusses patient issues privately and in an appropriate setting
• Stays calm, organized, patient and constructive in stressful situations
• Demonstrates Passion for Quality and Service
• Adapts roles/responsibilities to meet or exceed customer needs through quality care and service
• Accepts ownership to ensure fulfillment of customer needs
• Anticipates customer expectations and acts to meet themWins customer loyalty with superior service
• Works Together for ResultsUnderstands the value of working with others
• Demonstrates a willing commitment to working cooperatively with others
• Negotiates and delivers on agreed upon commitments
• Provides timely, fact-based, constructive and appreciative feedback in all directions
• Listens actively, carefully and respectfully to what others have to say to truly understand their perspectives
• Effectively works with others to achieve UPHS’ commitment to its’ patients, to education and to research
• Demonstrates Ownership & Accountability
• Continually seeks the highest standards for personal and professional performance
• Takes personal ownership for understanding and meeting the needs of customers, fellow staff members and faculty to achieve UPHS’ commitment to its patients, to education and to researchTakes responsibility for one’s actions
• Makes decisions as though UPHS’ resources were one’s own
• Manages Resources & Processes
• • Consistently seeks to improve easy access to great quality care, great service and great value
  • Creates processes to ensure continual communication
  • Understands capabilities and availability of resources
  • Utilizes resources to strengthen results for customers, fellow staff members and health system
  • Continuously Learns & Improves
• Performance
• • Proactively seeks out and creates opportunities for lifelong learning
  • Seeks out and acts on feedback to improve behavior
  • Share ideas, information and knowledge with others
  • Takes every opportunity to continuously learn and improve
• Interpersonal Relations
• • Listens willingly to concerns expressed by others
  • Takes initiative to resolve conflicts
  • Responds with empathy to patients, customers and internal staff
  • Supports diversity by demonstrating fairness and respect for needs of team members, patients and their families
  • Exercises complete patient confidentiality in all dealings with patient information
  • Demonstrates resilient behavior in supporting patients, fellow staff members and other UPHS personnel
• Communication
• • Exchanges information clearly, concisely and accurately
  • Presents ideas and information in ways that others can easily understand through both written and verbal practices
  • Writes concise, accurate and well organized documentation dealing patient encounters
  • Keeps patients and family members informed about activities to be performed
  • Relays information to appropriate staff, referring office practices and other necessary parties in a timely and accurate way
• Organization
• • Routinely reviews responsibilities and prioritizes assignments to achieve successful outcomes for patients, fellow staff members and other UPHS personnel
  • Processes written material, documentation and other report assignments quickly accurately
  • Coordinate multiple assignments and tasks for successful delivery with complete effectiveness
  • Problem SolvingIdentifies and uses resources to solve patient and family concerns
  • Takes initiative to identify problems and potential solutions
  • Makes decisions that represent the UPHS system view of customer service, resource management and quality care
  • Transports patients as needed and requested
  • Handles patient paperwork with utmost care to ensure correct flow of patient through the departmentMaintains a safe environment for patients
  • Does not leave patients unattended
  • Is explicit and patient when interacting with patients, family members and care giversProvides instruction to patients/caregivers
    allows time for questions, etc.
  • Speaks respectfully to adult patients and

Credentials:

• BLS CPR required within 6 months of hire

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.