Verification specialist

Job Description

The Verification Control Specialist supports the Service Teams working closely with our Call Center and Operations Leadership team, to identify and eliminate potential risk in regards to client and company information and assets.

They will ensure that internal audit controls are being adhered to and protection protocols are being followed. The person in this role will possess a deep understanding of control measures, administrative processes, and will be required to communicate cross functionally with our Compliance and Legal business partners.

This position holds a high level of responsibility with disbursement approval authority.

We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best.

This model allows you to balance your life and bring your whole self to work.

Responsibilities

• Identify processes required to adapt to changing external factors, including security, evolving customer expectations and the regulatory environment
• Present status on Verification Controls to senior operations leaders, compliance and internal business partners.
• Determine if inbound requests are in Verification good order’, whether by phone or form, applying expertise, established procedures and regulatory
• Serve as a subject matter expert for transaction processing and documentation, handling the most critical requests for financial and non-financial transaction, using our workflow, imaging, and processing systems
• Work directly with FPs and Distribution partners to gather detail and build case and transaction history
• Provide accurate and detailed case status and maintain all appropriate supporting documents
• Ability to leverage critical thinking skills in order to recommend potential solutions
• Handle the most complex and / or critical in-bound verification calls from our internal partners
• Adhere to the company’s framework of internal controls
• Identify, recommend and facilitate ongoing process and training improvements
• Has a deep understanding of the Anti-Fraud Plan for Penn Mutual and its affiliates
• Remains current in understanding and adhering to Penn Mutual's Event Response plan

Required Skills

• Deep understanding of life insurance / annuity products which may include, but not limited to : performance, dividend scales, qualified lines of business, living and death benefits, annuitization
• A customer service attitude that translates professionalism, confidence as well as a friendly approach over the phone
• Ability to comprehend and articulate complex information
• Ability to complete a full analysis of correspondence, such as statements to identify any inconsistencies or impacts to the policy / contract
• Ability to work cross-functionally as the business dictates
• Execute with urgency and professionalism
• Ability to navigate multiple systems and resources
• Advanced Excel skills
• Excellent analytical and organizational skills with attention to details
• Excellent communication skills, both verbal and written, required
• Willingness and proven ability to work on multiple tasks and adapt to a changing work environment
• Proven ability to share knowledge and mentor others
• Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process / procedure improvement

Required Experience

• 4-6 Years life / annuity product experience Preferred
• Deep understanding of life insurance / annuity products in order to conduct in depth and extensive research on policies
• Experience with life new business, policy administration and workflow systems Preferred

Licenses and Certifications

• FINRA Series 6 Preferred and
• FINRA 26 Preferred

Education

• H.S. Diploma or Equivalent Required
• Bachelor's Degree Preferred

Penn Mutual helps people become stronger. Our expertly crafted life insurance is vital to long-term financial health and strengthens people’s ability to enjoy every day.

Working with our trusted network of financial professionals, we take the long view, building customized solutions for individuals, their families, and their businesses.

We support our financial professionals with retirement and investment services through our wholly owned subsidiary, Hornor, Townsend & Kent, LLC, member FINRA / SIPC.

Base Salary Range : $66,000 - $75,000

Last updated : 2024-05-03

Salary : $66,000 - $75,000