What are the responsibilities and job description for the Steward - Full Time position at Penn National Gaming - Penn Entertainment, Inc.?
Fostering a fun environment is crucial to our guests' experience. We rely on our staff to create a welcoming atmosphere, being gracious hosts to all patrons and colleagues alike.
ACES Program
The ACES program is designed to promote exceptional customer service. Key components include:
- Maintaining eye contact with every patron
- Greeting each guest with a friendly 'hi'
- Providing Steward services as needed
- Collaborating with Operations teams to ensure seamless execution
By implementing these steps, we aim to deliver an outstanding experience for all who visit Penn National Gaming - Penn Entertainment, Inc.
