What are the responsibilities and job description for the Senior Claims Representative - New Jersey position at Penn National Insurance?

Job Description

Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, has an amazing opportunity for a Senior Claims Representative! This is a remote position with some travel. Candidates should be able to travel in New Jersey for client visits.

The Senior Claims Representative will be responsible for handling liability claims as a third-party administrator for Inservco's public and private entity customers. Liability experience is required. TPA and Title 59 experience is preferred.

The Senior Claims Representative position investigates, evaluates, and disposes of assigned claims in a timely manner in order to achieve best practices type settlements within legal statutes, policy provisions, and Company and / or client guidelines.

COMPETENCIES AND ESSENTIAL DUTIES OF THE SENIOR CLAIMS REPRESENTATIVE

Business Acumen

Initiates self-development and training to improve upon, maintain, or acquire skills prescribed as promoting professional and personal growth in claims handling.
Establishes and maintains a quality relationship with insureds, claimants, agents, underwriting, medical and legal professionals, appraisers, and independent adjusters to develop an effective communication channel through which to more efficiently resolve claims.

Negotiation

Properly identifies and pursues subrogation, contribution and salvage opportunities when available to reduce or recover the amount of payment.

Uses appropriate, tactful and complete communications to ease negotiations, develop rapport, and project a positive corporate and personal image.

The ability to handle claims involving more complex coverage and liability issues; may also require attendance at civil proceedings or workers compensation hearings.

Results Oriented

Develops claims files from initial assignment to disposition.

Prepares claim file documentation accurately and completely in order to justify all actions taken and to provide an effective audit trail.

Achieves a best practices type settlement in the disposition of claims.

Time & Priority Management

May require outside personal adjusting, interviewing, inspections, scene investigations, and securing of personnel records from clients (pertains to position in Inservco only).

Decision Making

Completes actions on a timely basis, such as verifying coverages, setting or adjusting reserves, and making appropriate contacts.

Collaborates with Team Leaders, Managers, and Home Office as necessary to develop case strategy, moving the investigation along and disposing of the claim, in order to keep management, claimants, insureds, and other interested parties satisfied that effective efforts are being made toward claim settlement.

Performs various projects requested or assigned by the reporting managers.

SPECIAL RELATIONSHIPS FOR THE SENIOR CLAIMS REPRESENTATIVE

This position reports to the Claims Service Manager.

Direct contact with claims service office personnel

Direct contact with Home Office claims personnel

Direct contact with agents, insureds, claimants, medical and legal professionals, appraisers and independent adjusters

Direct contact with client account personnel

QUALIFICATIONS

Education / Credentials

Continuing education in insurance-related courses such as IIA Certificate in General Insurance, Senior Claims Law Associate, and Associate in Claims courses preferred

Associate's degree in Claims and / or Senior Claims Law Associate designations preferred

Adjuster's license or be willing to obtain one as required

Experience

Minimum of 5 years of experience in a property / casualty claims handling position

Technical / Professional Knowledge

Must have a good understanding of tort and state laws applicable to assigned claims, the Unfair Claims Settlement Act, and insurance policy coverages and provisions

Must have a good understanding of terminology applicable to assigned claims; i.e., medical, legal, automotive and construction terminology

Good communication skills, both oral and written

Good inter-personal skills

Good negotiation skills

Good customer service skills

Good analysis and evaluation skills

Good decision-making skills

Must have a strong sense of urgency

Good PC skills, with an emphasis on Microsoft Office Products

Good planning and organization skills

Must be able to work independently as well as a member of a team

JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act)

This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.

Must be able to see and effectively use a computer monitor.

Must be able to operate a computer, keyboard and applicable printers and other general office equipment.

Must be able to access and enter information accurately using automated systems.

Must be able to hear and communicate via the telephone and / or monitoring devices to both internal and external clients.

Must be able to present information to individuals and groups.

Must be able to interpret and apply concepts that may or may not be based upon established guidelines.

Must be able to maintain acceptable attendance and adhere to scheduled work hours.

Must have a valid driver's license and be able to operate a motor vehicle.

Must be able to travel, with overnight stays as required.

About Us

Why Choose Penn National Insurance?

At Penn National Insurance, we're on a mission to help people feel secure and make life better when bad things happen . For over 106 years , we've been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do.

We're not just a company-we're a community united by our core mission to "Make Life Better." Here, you'll find a place where your professional growth, success and personal well-being are our top priorities.

Your Career Journey : Empowering Your Growth

Your career should be more than just a job-it should empower you to feel secure, supported and inspired. At Penn National Insurance, we invest in your growth and celebrate your contributions with a comprehensive and competitive total rewards package. We're committed to supporting your journey and helping you thrive at every stage of your career. Key highlights include :

Benefits and Compensation : Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.

Flexibility : We offer remote and hybrid work options, flexible scheduling and a "dress-for-your-day" culture.

Recognition : We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions.

Your Employer of Choice : A Legacy of Trust and Strength

Joining Penn National Insurance means becoming part of a company with over a century of experience , built on trust, innovation and strong relationships. From our beginnings as a mutual insurance company founded by farmers to our 100th anniversary in 2019, we've stayed true to our relationship-driven model, focusing on direct service and meaningful support.

Your Community : Making an Impact Together

Making life better isn't just our mission-it's a value that guides everything we do. Our employees are at the heart of this mission, giving back through community engagement and charitable efforts. We proudly support our community through financial support and employee volunteering opportunities including our annual United Way campaign, where employee contributions and company matches make a significant impact each year.

Your Future : Building a Rewarding Career Path

We're not just offering a job; we're providing a fulfilling and rewarding career. We support your growth with a range of resources designed to help you build your skills and achieve your goals, including :

Continuing Education Support : Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies.

Professional Development Opportunities : Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.

Long-Term Career Focus : With an average employee tenure of 14 years and many team members serving for over 40 years, we take pride in fostering a work environment that values long-term growth and development.

When you join us, you're not just starting a job-you're becoming part of a team that values your growth and invests in your future. Our commitment to long-term retention and employee development ensures that you will be part of a tradition and legacy of excellence that spans decades.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law . Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email, HRBusinessPartner@pnat.com.

Apply for this job

Receive alerts for other Senior Claims Representative - New Jersey job openings

Senior Claims Representative - New Jersey

What are the responsibilities and job description for the Senior Claims Representative - New Jersey position at Penn National Insurance?

What is the career path for a Senior Claims Representative - New Jersey?

Job openings at Penn National Insurance

Not the job you're looking for? Here are some other Senior Claims Representative - New Jersey jobs in the Lawrence, NJ area that may be a better fit.

We don't have any other Senior Claims Representative - New Jersey jobs in the Lawrence, NJ area right now.

AI Assistant is available now!