What are the responsibilities and job description for the Member Service Representative position at Penn State Federal Credit Union?
Overview:
All candidates must be able to pass a background check and have good credit.
We are seeking a dedicated and customer-oriented Member Services Representative to join our team. As a Member Services Representative, you will be responsible for providing exceptional service to our members and assisting them with their financial needs. This is a great opportunity for individuals with strong communication skills and a passion for helping others.
Duties:
- Assist members with various financial transactions, including deposits, withdrawals, and loan payments
- Open new member accounts and provide information on all Credit Union services
- Perform account maintenance tasks, such as updating contact information and resolving account discrepancies
- Educate members on the benefits of our products and services
- Build strong relationships with members to understand their financial goals and provide personalized recommendations
- Handle member inquiries and resolve any issues or concerns in a timely manner
- Utilize retail math skills to accurately process transactions and balance cash drawer
Experience:
- Previous experience in a customer service or sales role, preferably in a banking or financial institution
- Ability to effectively communicate complex financial information in a clear and understandable manner
- Proficiency in using computer systems and software applications
If you are passionate about providing exceptional service to customers and have a strong interest in the banking industry, we encourage you to apply for the position of Member Services Representative.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Bereavement leave
- Credit union membership
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid time off
- Parental leave
- Prescription drug insurance
- Vision insurance
- Wellness program
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $19
