What are the responsibilities and job description for the Manager Patient and Family Relations - DAY SHIFT - Patient Experience position at Penn State Health?
Penn State Health - Hershey Medical Center
Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8:00a - 5:00p
Recruiter Contact: Corey Cunningham at ccunningham3@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Responsible for ensuring that patient and family information requests, issues, concerns and compliments are documented and addressed in a timely manner and in accordance with regulatory requirements. Responsible for communicating patient/family rights and responsibilities; to assure service quality and positive patient experience.
MINIMUM QUALIFICATIONS:
Bachelor’s Degree required.
3 years of customer service experience or operations leadership experience in healthcare required.
2 Years Of Management Experience Required.
KNOWLEDGE, SKILLS, & ABILITIES:
Strong Communication Skills And Diplomacy Required.
Strong organizational skills and the ability to prioritize required.
Ability to maintain discretion and confidentiality required.
Thorough understanding of complex medical decisions and care process.
Must be proactive and goal oriented.
Project management and performance improvement skills with the ability to analyze data required.
Family Mediation And Customer Service Skills Required.
Ability to maintain positive staff relations required.
PREFERRED QUALIFICATIONS:
Master’s Degree preferred.
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
For more information: https://this.pennstatehealth.org/#thisIsPennStateHealth
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?
Penn State Hershey Medical Center is Central Pennsylvania’s only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.
YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
Union: Non Bargained
Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8:00a - 5:00p
Recruiter Contact: Corey Cunningham at ccunningham3@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Responsible for ensuring that patient and family information requests, issues, concerns and compliments are documented and addressed in a timely manner and in accordance with regulatory requirements. Responsible for communicating patient/family rights and responsibilities; to assure service quality and positive patient experience.
MINIMUM QUALIFICATIONS:
Bachelor’s Degree required.
3 years of customer service experience or operations leadership experience in healthcare required.
2 Years Of Management Experience Required.
KNOWLEDGE, SKILLS, & ABILITIES:
Strong Communication Skills And Diplomacy Required.
Strong organizational skills and the ability to prioritize required.
Ability to maintain discretion and confidentiality required.
Thorough understanding of complex medical decisions and care process.
Must be proactive and goal oriented.
Project management and performance improvement skills with the ability to analyze data required.
Family Mediation And Customer Service Skills Required.
Ability to maintain positive staff relations required.
PREFERRED QUALIFICATIONS:
Master’s Degree preferred.
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
For more information: https://this.pennstatehealth.org/#thisIsPennStateHealth
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
- Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
- Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
- Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?
Penn State Hershey Medical Center is Central Pennsylvania’s only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.
YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
Union: Non Bargained
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