What are the responsibilities and job description for the Office Manager (EX) | Southwestern Palliative Care and Hospice | Yuma, AZ position at Pennant Group , Inc.?
The Office Manager is responsible for coordinating all office activities : medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies. Handling of all clinical scheduling.
DUTIES & RESPONSIBILITIES
1. Maintains confidentiality of patient information.
2. Maintains accurate up to date medical records in accordance with regulations of Medicare and
the Policy and Procedure Manual.
3. Communicates effectively on the telephone with patients, families and staff.
4. Answers incoming calls and forwards to appropriate staff person or takes a message if the
person is not available.
5. Welcomes and assists all guests.
6. Manages incoming, outgoing and interoffice mail.
7. Performs typing, faxing and coping tasks as requested for various staff persons.
8. Inputs data into computer for billing purposes.
9. Orders and maintains accurate records of medical equipment and supplies.
10. Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges,
visits, schedules; and clinical meetings as directed by the Program Director, Director of Clinical
Services and / or Administrator.
11. Responsible for gathering and recording staff members' DSRs.
12. Tracks admission, discharge, IDTs, certification and re-certification dates on all patients.
13. Responsible for assisting with audits of patient information.
14. Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors,
physicians and nursing facilities and forwards any changes to the Corporate Office.
15. Performs other necessary functions / duties as assigned by the Program Director and / or
Administrator.
16. Participates in and assists with community activities, i.e., health fairs, conventions, community
education programs, etc. as assigned by Program Director, Director of Clinical Services and / or
Administrator.
The above statements are only meant to be a representative summary of the major duties and
responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
III. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
1. High school graduate or equivalent.
2. Two years data entry experience. Previous billing and computer experience, preferably in
hospice or similar operation.
3. Previous health care related billing experience.
4. Ability to type 50 words per minute
5. Word processing skills
6. Personal computer skills
7. Business machine knowledge
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at
