What are the responsibilities and job description for the Jr Project Manager position at Pennant Solutions Group?
Pennant Solutions Group is hiring a Jr Project Manager to handle customer communication and project deliverables in the painting industry. This is a hybrid role (in office, remote and on customer sites). Candidates must be local to the greater Richmond, VA area.
Project Manager Job Description
Roles
● Project Budget allocation
○ Determine budget for labor and material for each project based on the quote
● Project Budget allocation
○ Determine budget for labor and material for each project based on the quote
● Client Communication
○ In charge of communicating with customers once the project is scheduled
through completion of the project and payment processed
○ In charge of communicating with customers once the project is scheduled
through completion of the project and payment processed
● Material acquisition
○ Order paint, supplies, and specialty equipment for each project, ensure they are
at the office a week prior to project start date
○ Order paint, supplies, and specialty equipment for each project, ensure they are
at the office a week prior to project start date
● Crew management and preparation
○ Continuing education and training for Crew Leads and Crew Members
○ Communicate project details, specifications, requirements prior to project start
date with crew lead
○ Continuing education and training for Crew Leads and Crew Members
○ Communicate project details, specifications, requirements prior to project start
date with crew lead
● Project Oversight
○ Review and familiarize themselves with the status of each project and continually
check in on projects in person
○ Be onsite on the start date of each project
○ Check in on-site with each assigned project daily as possible; Daily check-in with
client on site or virtually
○ Review and familiarize themselves with the status of each project and continually
check in on projects in person
○ Be onsite on the start date of each project
○ Check in on-site with each assigned project daily as possible; Daily check-in with
client on site or virtually
● Project Completion
○ Conduct a final walkthrough on the last day of project as the crew is finishing up
with the project manager, crew lead, and client
○ Conduct a final walkthrough on the last day of project as the crew is finishing up
with the project manager, crew lead, and client
● Payment collection
○ Collect payment from clients within 48 hours of final walkthrough
○ Collect payment from clients within 48 hours of final walkthrough
● Crew Lead Accountability
○ Require and ensure daily updates on project progress from crew leads
○ Encourage and develop leadership skills with their crews
○ Require and ensure daily updates on project progress from crew leads
○ Encourage and develop leadership skills with their crews
● KPI tracking and reporting
○ Daily updates to Production Value Schedule
○ Weekly tracking and reporting of project performance
○ Monthly reporting of overall Project performance based on:
○ Daily updates to Production Value Schedule
○ Weekly tracking and reporting of project performance
○ Monthly reporting of overall Project performance based on:
● In-house Onboarding
○ Interview and Onboard new Crew Leads and Crew members as needed
○ Interview and Onboard new Crew Leads and Crew members as needed
● Employee Management
○ Maintain understanding of strengths and pain points for each crew member
○ Ensure employees are following rules and obligations of role
○ Maintain understanding of strengths and pain points for each crew member
○ Ensure employees are following rules and obligations of role
Expectations
● Client Satisfaction
○ Client satisfaction and overall experience are critical aspects of project
management.
○ Project Manager will handle all client communication once the project is
scheduled through the end of the project.
○ Project manager will ensure the client is informed of all relevant information
throughout the project
○ Project Manager is expected to ensure clients Experience the Highfill Difference.
This means that the client feels as though they are in the right hands at Highfill
Painting.
○ Project manager is expected to receive a 5 star google review from each client
○ Project Manager is expected to resolve any issues that would result in a less
than satisfactory experience for the client, and ensure we have done everything
feasible and within reason to ensure client satisfaction
○ Project Manager is expected to inform Production Manager of any major issues
and events needing their attention
● Client Satisfaction
○ Client satisfaction and overall experience are critical aspects of project
management.
○ Project Manager will handle all client communication once the project is
scheduled through the end of the project.
○ Project manager will ensure the client is informed of all relevant information
throughout the project
○ Project Manager is expected to ensure clients Experience the Highfill Difference.
This means that the client feels as though they are in the right hands at Highfill
Painting.
○ Project manager is expected to receive a 5 star google review from each client
○ Project Manager is expected to resolve any issues that would result in a less
than satisfactory experience for the client, and ensure we have done everything
feasible and within reason to ensure client satisfaction
○ Project Manager is expected to inform Production Manager of any major issues
and events needing their attention
● Maintain Project Profitability
○ Project Manager is expected to achieve a minimum gross profit margin of 55%
■ This is achieved through project budgeting and keeping certain costs
below threshold. Keeping labor cost and material costs within budget will
allow for the expected gross profit margin
○ Project Manager is expected to achieve a minimum gross profit margin of 55%
■ This is achieved through project budgeting and keeping certain costs
below threshold. Keeping labor cost and material costs within budget will
allow for the expected gross profit margin
○ Inform Production Manager of any issues affecting project profitability outside of
production’s control.
production’s control.
● Quality Control
○ Ensure that project quality is maintained as expected by the client throughout the
process.
○ Initial Walkthrough on the first day of project to ensure no details or client
expectations are missed
○ Daily Check-ins on-site to ensure our SOP’s are followed and crew is operating as
they should
○ Final Walkthrough on the last day of the project that ensures any issues and
touchups are taken care of before the project ends.
○ Ensure that project quality is maintained as expected by the client throughout the
process.
○ Initial Walkthrough on the first day of project to ensure no details or client
expectations are missed
○ Daily Check-ins on-site to ensure our SOP’s are followed and crew is operating as
they should
○ Final Walkthrough on the last day of the project that ensures any issues and
touchups are taken care of before the project ends.
