What are the responsibilities and job description for the Field Service Engineer/ Technician position at PennEngineering®?
Position Summary
Basic Purpose and Objective
The purpose and objective of the Tech Support/Service Engineer is to solve the customer’s problem as expeditiously as possible, maintaining a positive company image.
Specific Duties And Responsibilities
Location
Waterford, Michigan
Requirements
Education Required
Basic Purpose and Objective
The purpose and objective of the Tech Support/Service Engineer is to solve the customer’s problem as expeditiously as possible, maintaining a positive company image.
Specific Duties And Responsibilities
- Provide superior service to the assigned Southeast US customers, before and after the sale to maintain loyal, satisfied customers
- Diagnose & troubleshoot issues with installation heads, fastener feeders, and electropneumatic kits (in-die & manual operations)
- Travel as required, multiple overnights and weekend sometimes required
- Start up and confirm functionality of new applications as required
- Assist in training of the customer base and presentation of clinics
- Provide up-to-date reports of activity in your assigned customer accounts
- Build long term positive relationships within your customer accounts
- Look for competitive product in your customers plants and report on same
- Provide support to the Quality Department to assist in field problems
- Promote sales of PROFIL tooling division
- Special projects as assigned
Location
Waterford, Michigan
Requirements
Education Required
- High School Degree
- Bachelor’s degree in Mechanical Engineering or equivalent technical degree preferred
- 3-5 years successful service experience working with mechanical and electrical components
- Practical knowledge of HMI/PLC (Allen Bradley & Siemens)
- Basic computer knowledge in word, excel and basic cad experience
- Self-motivated, organized, communicator, strategic thinker, problem solver, listener, capable of responding to customers immediate needs
- Ability to read drawings
- Strong interpersonal skills
- Strong computer skills
