What are the responsibilities and job description for the Field Service Engineer/ Technician position at PennEngineering?
Basic Purpose and Objective
The purpose and objective of the Tech Support / Service Engineer is to solve the customer's problem as expeditiously as possible, maintaining a positive company image.
Specific Duties and Responsibilities
- Provide superior service to the assigned Southeast US customers, before and after the sale to maintain loyal, satisfied customers
- Diagnose & troubleshoot issues with installation heads, fastener feeders, and electropneumatic kits (in-die & manual operations)
- Travel as required, multiple overnights and weekend sometimes required
- Start up and confirm functionality of new applications as required
- Assist in training of the customer base and presentation of clinics
- Provide up-to-date reports of activity in your assigned customer accounts
- Build long term positive relationships within your customer accounts
- Look for competitive product in your customers plants and report on same
- Provide support to the Quality Department to assist in field problems
- Promote sales of PROFIL tooling division
- Special projects as assigned
Basi
Education Required
Experience Required
