Teller

Description

General Responsibilities

Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the unit or department, as well as with other departments and units; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; complying with regulatory requirements. May be responsible for regularly securing and exiting the bank alone after daylight hours, depending on the individual branch schedule.

Essential Duties

Regular attendance is required and will vary by position. For your specific schedule and hours, please discuss with your supervisor or division head. These hours are determined at the beginning of the year by your supervisor and are submitted to HR on the Budgeted Hours report. Based on need, the Bank does reserve the right to adapt at any point.

Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative:

Accepts deposits of various account types.

Cashes checks within approved authority and operating policy.

Accepts utility bill payments as appropriate.

Sells Cashiers Checks, Money Orders, Certified Checks, etc.

Accepts loan payments, safe deposit box rent, and other related payments.

Processes night deposits and mail deposits.

Opens new accounts.

Prepares and ships money to Federal Reserve.

Balances vault cash each day for the office.

Greets and serves customers in a friendly and courteous manner.

Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.

Maintains an approved level of cash; turns in excess and mutilated cash.

Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.

Images own work to go to the Operations Department.

Maintains supplies and an awareness of Teller supply inventory control.

Participates with the Community Office in the Bank’s business development program; takes opportunities to communicate product and service information to potential customers and refers those customers to the proper sales personnel.

Coordinates specific work tasks with other personnel within the unit or department as well as with other units and departments in order to ensure the smooth and efficient flow of information.

Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.

Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.

Cooperates with, participates in, and supports the bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc.

Assists in answering the telephone.

Ancillary Duties

May be required, on occasion, to provide safe deposit box services to customers.

May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, ordering/shipping currency, etc.

May be required to balance and/or service ATM machines.

May be required to perform CSR/Head Teller duties in their absence.

Performs other related duties as assigned or directed.

Job Location

First floor, community office(s)

Equipment/Machines

1. ATM

2. Imager

3. Telephone

4. Coin Machine

5. Calculator

6. Combination Lock

7. Copy Machine

8. Check Cutter

9. Computer keyboard

10. Office doors and security equipment

11.Currency Verifier

12. PC

13. Typewriter

14. Fax Machine

15. Cash Advance Machine

16. Drive Thru Window

Requirements

Education/Training: A high school diploma or equivalent with an emphasis in a business or accounting curriculum.

Skill(s): Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; ability to lift approximately fifty (50) lbs. of coin. Ability to travel to all locations within the footprint of the bank.